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Anchorage Digital · 4 months ago

Member of Client Operations, Fiat (Wire/ACH Operations)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a Member of Client Operations, Fiat, you will support the processing and reconciliation of client cash movements, ensuring an excellent operational experience and collaborating with cross-functional teams to develop operational solutions.

BlockchainCryptocurrencyFinancial ServicesFinTechSoftware

Growth Opportunities

No H1B

Responsibilities

Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals

Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via wire and ACH

Perform timely and accurate reconciliation of cash accounts

Investigate and resolve operational inquiries and issues related to cash transactions

Ensure all processes adhere to established procedures and internal controls

Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules

Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests

Qualification

Wire/ACH operationsBanking operationsFinancial regulationsUS AML requirementsPayment systemsSalesforceJIRALookerProactive attitudeNACHA certificationsSWIFT knowledgeAttention to detailTeam collaborationAdaptabilityCommunication skills

Required

2-4 years of experience in banking operations, with a focus on wire processing (Domestic/International)

Knowledge of payment systems

Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions

Understanding of financial regulations, specifically Reg E and Dodd-Frank rules

Strong attention to detail and a commitment to accuracy

The ability to meet established deadlines and work effectively both independently and as part of a team

A proactive and enthusiastic attitude with a desire to learn about the digital asset industry

Experience supporting institutional client operations in financial services, or another heavily regulated industry

A keen ability to adapt and learn quickly as business strategies evolve and new products are introduced

Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements

Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies

Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker

Ability to execute the end-to-end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing Wire/ACH operations accurately and in a timely manner

Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence

With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads

Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues

Communicate with internal counterparties in a clear, articulate, and solution-oriented manner