OSI Digital ยท 4 months ago
Field Desktop Support Tech
Orange County, CA
Full-time
Hybrid
Mid Level
3+ years expOSI Digital is seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to provide elite technical support to executives and high-profile users. This role involves diagnosing and resolving technical issues while ensuring a seamless operation of devices and collaboration tools for critical end users.
Information Technology
Responsibilities
Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel
Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms
Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows
Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation
Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM/MECM, Intune, remote deployment, server maintenance), AD, Networking/Security
Manage executive A/V setup and live support for meetings, presentations, and boardroom technology
Collaborate with other IT teams to escalate and resolve complex issues quickly
Ensure security protocols and company policies are followed at all times
Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira)
Build and maintain strong working relationships with stakeholders through clear communication and technical confidence
Qualification
Required
3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments
Proven track record of fast, effective troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365
Strong understanding of networking basics, remote access tools (VPN, RDP), and endpoint security
Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace
High attention to detail, strong organizational skills, and the ability to work under pressure
Excellent verbal and written communication skills
Ability to prioritize and respond swiftly to high-impact issues
Comfortable working in high-demand, fast-paced environments with discretion and professionalism
Bilingual Korean is a plus
Preferred
Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, Apple ACSP, or ITIL Foundation
Experience in enterprise or financial services environments
Familiarity with endpoint management tools like Intune, Jamf, or SCCM
Company
OSI Digital
OSI Consulting is a provider of modern technology solutions for business.
1001-5000 employees
H1B Sponsorship
OSI Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (34)
2023 (32)
2022 (36)
2021 (24)
2020 (28)
Funding
Current Stage
Late StageLeadership Team
Michelle McElroy
Vice President of Retail
Recent News
2025-09-23
2025-07-25
Business Wire India
2025-05-17
Company data provided by crunchbase