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SpaceX · 3 months ago

Starlink Enterprise Account Manager, Backhaul

Redmond, WA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

SpaceX is a pioneering aerospace manufacturer and space transport services company, actively developing technologies to enable human life on Mars. They are seeking a Starlink Enterprise Account Manager to serve as the primary point of contact for enterprise customers, ensuring successful activation and fulfillment of contract terms while delivering exceptional customer service and managing account growth.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue

Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. maritime, rail, trucking, agriculture, cellular backhaul, gateway, etc.)

Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business

Delivering impeccable customer service, including efficient acknowledgement and resolution of issues

Building relationships to identify requirements and manage expectations

Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business

Retaining and growing the value of accounts in both hardware and service revenue

Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks

Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualification

Account managementTelecommunications experienceProject managementCustomer-facing experienceNetworking technologiesProblem-solving skillsEmpathyRead contractsCommunicationActive listening

Required

Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience

5+ years of consulting or project management experience

3+ year experience in a customer-facing role

1+ years of experience in account management, sales, or other business functions within telecommunications or network operator industries, such as cellular providers, ISPs, or wireless transport

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings

This is NOT a remote position and would require relocation if not local to the Redmond, WA, Hawthorne, CA, or Bastrop, TX area

Preferred

Proven track record working with major players telecommunications players, with a focus on backhaul solutions, networking technologies (e.g., Layer 2/3 protocols), fiber alternatives, satellite integrations, or wireless transport applications

Experience managing multiple projects and delivering under tight time and resource constraints

Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer

Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)

Demonstrated ability to turn customer feedback into actionable, smart improvements

Excellent written and verbal communication skills, including ability to craft and present professional presentations

Excellent empathy, active listening, and resiliency skills

Ability to read contract documents and discern requirements and deliverables