NEOGOV · 4 months ago
Utility Billing Specialist I/II
San Clemente, CA
Full-time
Hybrid
Entry, Mid Level
$58K/yr - $78K/yr
1+ years expNEOGOV is seeking a Utility Billing Specialist to join their collaborative team in San Clemente. This role involves performing customer service functions related to utility billing, handling payments, and resolving customer complaints while maintaining accurate records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide front counter assistance; explain policies and procedures in assigned area; respond to and resolve customer concerns and issues
Receive and process payments; input data into the computer; operate the cash register; compute change and issue receipts
Balance and reconcile cash drawer; count and verify cash and related reports; maintain accurate records
Maintain a variety of files and records; ensure information is current and accurate; research and retrieve files, as necessary
Assist customers with utility accounts; process open and closed accounts; coordinate account adjustments, including payments plans, name changes and related adjustments
Update utility billing accounts with current information; ensure information is accurate
Issue parking permits; maintain records on permits issued
Order supplies and equipment for assigned area
Answer phone calls; provide information to the public
Perform related duties and responsibilities as required
Qualification
Required
One year of experience in customer service for Utility Billing Specialist I
Two years of experience in customer service for Utility Billing Specialist II
Equivalent to the completion of the twelfth grade for both Utility Billing Specialist I and II
Knowledge of customer service techniques
Knowledge of basic accounting principles and practices
Knowledge of record keeping methods and techniques
Knowledge of cash handling techniques
Knowledge of modern office procedures, methods and computer equipment
Knowledge of principles of mathematics
Knowledge of pertinent federal, state and local laws, codes and ordinances
Ability to maintain tactfulness and courtesy in high stress situations
Ability to perform mathematical calculations accurately and quickly
Ability to operate a computer
Ability to interpret and explain City policies and procedures
Ability to type at a speed necessary for successful job performance
Ability to communicate clearly and concisely, both orally and in writing
Ability to maintain effective relationships with those contacted in the course of work
Benefits
FLEXIBLE WORK SCHEDULE – Most positions work a 9/80 work schedule.
HOLIDAYS – The City presently recognizes 12 regular holidays, plus two floating holidays.
VACATION – Employees accumulate vacation at the rate of 104 hours per year increasing to a maximum of 176 hours based on years of service.
SICK LEAVE - Accrual of 8 hours per month.
INSURANCE – The City provides a comprehensive benefit package including employee medical, dental, vision.
LIFE INSURANCE – Value equal to two times annual earnings up to a maximum of $100,000.
DEFERRED COMPENSATION – Employees may elect to enroll in a voluntary plan and defer up to the IRS permitted annual maximum. Employees may defer up to a maximum of $23,500 annually in 2025. Individuals aged 50 and older can contribute up to $7,500 in catch-up contributions to these plans.
FLEXIBLE SPENDING ACCOUNT – Employees may participate in either or both of the Health Care or Dependent Care programs.
EMPLOYEE ASSISTANCE PROGRAM – The City offers full-time employees and their dependents an EAP program which provides a variety of professional services.
ON-SITE FITNESS CENTER - The City provides a no fee on-site fitness center with state of the art equipment located in City Hall.
RETIREMENT – The City of San Clemente is a member of the California Public Employees' Retirement System (CalPERS), and is subject to the Public Employees' Pension Reform Act (PEPRA).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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