Chenega Corporation · 4 months ago
Application Support Engineer
Arnold, MO
Full-time
Onsite
Entry Level
2+ years expChenega Corporation is a company focused on providing integrated enterprise IT support to Federal customers. The Application Support Engineer will be responsible for the day-to-day operation of customer applications, ensuring system issues are identified and resolved while providing critical 24x7 mission support.
Information Technology
No H1B
Security Clearance Required
Responsibilities
Work with on-site database and system administration support personnel to convey and investigate system anomalies
Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required
Ensure system issues are identified and resolved, minimizing operational impacts
Support servers, workstations, and storage systems in a team-based environment
Provides support to customers accessing NGA’s Portal and related applications in support of real-world, time-critical operations
Achieves optimum performance and availability standards in accordance with service level agreements by assessing, implementing, and managing appropriate technical solutions
Ensure systems maintain a near 100% uptime
Performs system backups and recovery, maintains user accounts and file systems, and monitors and maintains system performance metrics for daily Senior Level staff meetings
Vendor coordination to keep all systems up to date and fine-tuned
Other duties as assigned
Qualification
Required
High School diploma or GED Equivalent
2+ years relevant work experience to include:
Experience with UNIX/Linux-based operating systems
Experience with Oracle or other relational databases
Experience in scripting
Experience with Microsoft Office - Excel, PowerPoint, and Word
Security+ required
TS/SCI Security Clearance required
Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high-paced environment
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Benefits
Professional development plan
Well-being programs
Company
Chenega Corporation
As the most successful Alaska Native village corporation, Chenega figures prominently in the diverse government services contracting marketplace supporting defense, intelligence, and federal civilian customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robb Milne
CFO
Chris Andersen
Chief Development Officer, Military, Intel and Operations Support Strategic Business Unit
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