CosmoProf Beauty · 4 months ago
Licensed Colorist (Bilingual)
United States
Full-time
Remote
Entry Level
$39K/yr - $39K/yr
2+ years expCosmoProf Beauty is seeking a Licensed Colorist who is bilingual in Spanish and English to provide digital color consultations to DIY enthusiasts. The role involves building lasting relationships with clients, offering expert advice on hair color, and ensuring client satisfaction through effective communication and follow-up.
Responsibilities
Connect, engage, and inspire clients through digital color consultations with the intent to build a lasting relationship with each DIY enthusiast
Listen and understand each client’s needs; make expert product recommendations, build a customized shopping cart, and ensure the DIY enthusiast is setup for success across every step of their hair color journey
Provide unrivaled expertise to each client offering advice; troubleshoot color situations to ensure the client achieves a positive outcome
Demonstrate ‘build the basket’ techniques to offer complimentary products that will further enhance the DIY experience
Assess the skill level of each client; teach and advise on products and techniques that will ensure their success
Demonstrate the Sally Engagement Model utilizing tutorials, provide written summary of the consultation and follow up to ensure client satisfaction
Meet or exceed established metrics, color growth goals
Keep abreast of what’s happening at Sally Beauty; demonstrate the CAN DO values
Share color expertise and selling techniques across the team of Licensed Colorists to promote overall team skillset
Communicate with support center partners on emerging trends, products concerns and client issues
Complete all required company and vendor training programs
Seek out internal and external learning opportunities to develop unrivaled expertise in all areas of hair color technical knowledge and selling skills
Strive for continuous improvement; grow and develop techniques to retain clients and increase sales
Qualification
Required
MUST HAVE ACTIVE COSMETOLOGY LICENSE TO BE CONSIDERED FOR THIS OPPORTUNITY
High school diploma or equivalent
Valid Cosmetology Licensed required, with emphasis in Color Theory preferred
Minimum of 2 years retail, customer service, salon, or one year with Sally Beauty
Ability to pass a detailed Hair Color Knowledge Check
Strong professional image and ability to interface positively with clients
Ability to use technology including, software platforms, Microsoft Office, and digital video conferencing systems, clientelling and digital appointment scheduling tools
Strong written and verbal communication skills, at all levels within and outside the organization
Proficient problem-solving skills and ability to correct complex hair color situations
Ability to attend virtually or travel to meetings and vendor training, as scheduled
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs. Weekend, evening and holiday hours may be required
Strong time management and organization skills and the ability to successfully manage multiple projects at once
Preferred
BILINGUAL: Need Fluent in Spanish and English--speaking, writing, conversation--highly preferred
Company
CosmoProf Beauty
CosmoProf, a Sally Beauty Holdings company, is proud to be a community of professionals who care about our customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Black
Talent Acquisition Business Partner/Recruiter
Casey Crenshaw
Education Business Partner
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