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Optical Cable Corporation · 4 months ago

SECURITY & TECHNICAL SUPPORT ANALYST #2057

Roanoke, VA

Full-time

Onsite

Mid Level

3+ years exp

Optical Cable Corporation is seeking a Security & Technical Support Analyst to enhance their IT security operations and technology support across various business areas. This role involves troubleshooting security-related issues, recommending security best practices, and providing technical support for virtual servers, desktop systems, and networked printers.

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Responsibilities

Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc

Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment

Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management

Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely

Recommends security solutions, methods to the Manager of IT Support

In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions

Participate in audits or cyber-security testing to provide supporting data as necessary

Performs administration and support tasks in a Microsoft Windows environment

Responds to first and second level support requests from business areas via phone call or email

Performs troubleshooting activities and communicates with business partners to solve day-to-day issues

Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues

Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner

Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly

Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created

Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution

Communicates ideas, situations and status clearly and effectively

Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up

Participates in an on-call rotation

Qualification

IT security conceptsMicrosoft Windows supportMicrosoft Azure administrationCisco certificationsCompTIA certificationsEffective communicationTeamwork skills

Required

High school diploma or GED with three years' IT related work experience in a corporate working environment is required

Effective interpersonal, communication and teamwork skills

Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions

Must be capable in handling tactical level tasks and projects

Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24×7 is an essential requirement