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Northwestern University · 4 hours ago

AV Systems Engineer Associate

Evanston, IL

Full-time

Onsite

Entry Level

$59K/yr - $70K/yr

1+ years exp

Northwestern University is seeking an AV Systems Engineer Associate to provide AV services support, technical support, and videoconferencing assistance in technology-enhanced classrooms. The role involves training faculty and end users, conducting quality assurance assessments, and maintaining documentation while ensuring operational readiness of AV systems.

EdTechEducationTrainingUniversities

No H1B

U.S. Citizen Only

Responsibilities

Responds to escalated hotline (7-ROOM) requests for immediate assistance and service requests across all lines of support in NUIT Learning Spaces Technology Support Service delivery locations. Coordinate and resolve escalated to other units. Support includes routine diagnostic functions and defined maintenance actions. Monitors and takes appropriate corrective action on daily basis in supported spaces

Responsible for service delivery and quality assurance for AV support, classroom computer support, video conferencing support, lecture capture support, and events support in NUIT Learning Spaces Technology Support Service delivery locations. Training student workers, creation and management of the Learning Spaces Technology Database, and the providing key functions for operational readiness have been provided by this position. This position is critical in establishing and performing Incident Management, Change Management, and Problem Management functions and tasks

Responsible for assurance of operational readiness for Learning Spaces Technology Support Service delivery locations. Functions include certification of new and upgraded service locations as ready. Support includes routine diagnostic functions and defined maintenance actions for technology. Monitors and takes appropriate corrective action for security of supported machines and the network. Takes active role in maintaining best practices in room design and technology implementation for long term support and ease of use. Helps maintain short and long term plans for replacement and upgrades to AV, Computer, VC, and Lecture Capture technology in supported spaces. Helps maintain an inventory of AV supplies (i.e., lamps, batteries and misc. backup equipment)

Supports NUIT videoconferencing facility activities. This includes advance conference needs assessment and connections tests, in-conference assistance, user training and troubleshooting

Responsible for the basic training and orientations for any supported technology enhanced classroom or videoconferencing facility; this includes individual training sessions as needed for faculty and guest lecturers

Supports webcasting and special events as needed. This includes advance testing and same day venue support

Performs other duties as assigned

Qualification

AV systems supportVideo conferencing systemsCrestron productsTroubleshooting AV systemsComputingNetworkingOrganizationCommunication skillsCustomer focusProblem solvingTeamwork

Required

A bachelor's degree in an analytical field or the equivalent combination of education, training and experience from which comparable skills can be acquired

One year related professional experience in the AV industry

One year demonstrated knowledge of video conferencing systems (PolyCom, Tandberg) and technical proficiency in computing and networking technologies (Windows and Apple OS, Vidyo or Link)

One year demonstrated experience with Crestron products (or comparable). Understanding of Crestron's Fusion control

One year demonstrated knowledge of various forms of distance collaboration tools, such as videoconferencing, desktop sharing, web conferencing, etc

One year demonstrated experience in trouble shooting VC and AV system problems under pressure

Must be able to work closely with student employees

Coachability

Communication-Oral and Written

Customer focus

Problem Solving

Energy/Drive

Ability to manage multiple tasks while maintaining focus and understanding with tasks have been assigned priority

Organization

Preferred

3- Years related professional experience with AV systems support

One year experience with Crestron programming and use of Crestron toolbox and related control systems

Experience working in a higher education environment

Benefits

Meaningful, competitive, high-quality health care plans

Retirement benefits

Tuition discounts

Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities

Flexible work arrangements

Programs to help you locate and pay for quality, affordable childcare and senior/adult care

Employee career development

Company

Northwestern University

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Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.

Founded in 1851

Evanston, Illinois, USA

5001-10000 employees