Superior Contracting & Maintenance ยท 4 months ago
Technical Support Analyst (Tier 2)
Austin, TX
Full-time
Onsite
Entry Level
$50K/yr - $75K/yr
2+ years expSuperior Contracting & Maintenance is looking for Technical Support Analysts who possess a high level of technical competence over a wide range of products. The role involves providing both remote and on-site technical support to customers, requiring strong communication skills and the ability to learn new technologies quickly.
Building MaintenanceConstructionHome ImprovementService Industry
Responsibilities
Microsoft Azure and Office 365 Administration
Provide remote technical support to customers calling for various technical issues
Provide on-site technical support to customers as needed
Must have flexible after-hours availability for implementation and deployment tasks
Track time and provide troubleshooting notes as you work
Qualification
Required
Microsoft Azure and Office 365 Administration
Provide remote technical support to customers calling for various technical issues
Provide on-site technical support to customers as needed
Must have flexible after-hours availability for implementation and deployment tasks
Track time and provide troubleshooting notes as you work
Intermediate knowledge of Windows Server and Desktop OS (all versions)
Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
Familiarity with MacOS and Linux operating systems
Common Desktop Applications (Office, etc.)
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery)
Virtualization Technologies (VMware vSphere and Hyper-V)
Familiarity with VOIP solutions, such as Ring Central
Must live in the Austin, TX metro or surrounding area
Participate in after hours support rotation
Must pass background screening
Must be able to lift 20 lbs
Ability to work in a team and communicate effectively
Responsible for entering billable time and notes into ticketing system in real time
2+ years experience in a help desk or network support position
Preferred
Basic Scripting knowledge (PowerShell, Bash, Python)
Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
Familiarity administering Remote Desktop Services
Benefits
75% to 100% work-from-home options if based in Austin, TX
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance
Company
Superior Contracting & Maintenance
Superior Contracting & Maintenance provides plumbing, roofing, electrical, carpentry, cleaning, and other services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Erik Kaminski
EVP of Business Development & Founder
Company data provided by crunchbase