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Toll Brothers · 2 days ago

Associate Sales Consultant

Charlotte, NC

Full-time

Onsite

Entry Level

1+ years exp

Toll Brothers, America's Luxury Home Builder, is seeking a dynamic Associate Sales Consultant for one of their new luxury home communities in Charlotte, North Carolina. The role involves working in a training capacity to assist in achieving community sales goals while delivering a luxury customer experience from the initial visit through move-in.

ArchitectureConstructionConsultingReal Estate

Responsibilities

Generate Traffic

Assist in maintaining online presence with updated information for assigned community such as Tollbrothers.com, MLS, etc

Support the Online and Onsite Sales teams to help drive internet lead conversion

Build and leverage relationships with Real Estate Agents

Conduct regular prospecting and appointment setting activities

Coordinate with the marketing team to plan traffic generating activities

Drives Results

Learn how to manage the supply of quick delivery home in the community

Complete competitive analysis on products, features, neighborhoods, and amenities

Monitor community and model home appearance to achieve White Glove Checklist standards

Demonstrate model home, community/floorplan features and homesites to customers

Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information

Provide assistance to prepare and present paperwork including real estate related documents to customers purchasing a new Toll Brothers home

Attend and participate in all sales meetings

Customer Service

Provide customers an exceptional experience who visit the sales center, building relationships and learning about the customer’s story

Partner with the design studio team to meet business objectives and enhance the customer experience

Assist in facilitating mortgage process with TBI Mortgage, which can include:

On the front end, ensuring buyer makes application with TBIM and receives commitment letter

On the back end, working with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to lenders appraiser

Assist with facilitating the weekly communication processes with post-sale customers

Deliver Tiffany closing gift to homeowner’s new home

Qualification

Real Estate licenseSales techniquesCustomer serviceNegotiationCoachableBachelor’s degreeSales experienceCustomer service experienceCollaborationCommunication

Required

Real Estate license is required in some states

Weekend availability is required

Maintains a full-time, 5-day work week

Self-starter, motivated to learn through mentorship

Customer Service: gain an understanding of the customer to learn how to create win-win solutions

Selling: interested in developing sales techniques to generate leads and gain customer commitment

Collaboration: ability to work with internal partners (Online Sales and Construction) across multiple departments to serve the customer and generate sales

Negotiation: develop the ability to effectively explore alternatives, influence and persuade the other party to achieve acceptance and commitment

Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease

Coachable: willingness to be mentored and take on additional responsibilities outside the scope of your job duties