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Kaiser Permanente · 3 months ago

IT Support & Operations Consultant V (Hardware Planning), Data Center Operations

California-Napa-Napa Data Center

Full-time

Onsite

Mid, Senior Level

5+ years exp

Kaiser Permanente is seeking an IT Support & Operations Consultant V to lead the planning and operational processes within their data center environment. The role involves developing standard operating procedures, managing capacity and efficiency metrics, and providing advanced support for incident resolution in a large-scale computing environment.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others

Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback

Follows and develops standard operating procedures

Analyzes and prioritizes incoming requests and alerts

Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)

Serves as an escalation point and mentor for junior staff

Provides guidance on how to track and develop documentation

Applies deep technical expertise to resolve complex problems

Contributes to and maintains the knowledge repository for highly complex technical support

Facilitates troubleshooting efforts in conjunction with lower level support to identify problems

Provides guidance to meet key performance indicators (e.g., performance, availability, capacity)

Compiles information (e.g., procedures, installation, configuration) related to new technology

Qualification

Data Center OperationsInfrastructure ManagementProcess ImprovementTechnical SupportLeadership ExperienceCommunication SkillsProblem SolvingTeam Collaboration

Required

Minimum five (5) years experience supporting a large scale computing environment

Minimum two (2) years in a leadership role working with IT or operational teams

Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement

Company

Kaiser Permanente

Glassdoor3.9

Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.

Founded in 1945

Oakland, California, USA

10001+ employees

https://healthy.kaiserpermanente.org

H1B Sponsorship

Kaiser Permanente has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)