Hallmark Aviation ยท 3 months ago
Lost & Found Dept Account Manager in San Diego International Airport - Salary: 69k-71k plus Benefits
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$69K/yr - $71K/yr
1+ years expHallmark Aviation Services is seeking an Account Manager for the Airport Lost and Found Department at San Diego International Airport. The Account Manager will lead operational and administrative processes while ensuring high quality standards and excellent customer service for guests and visitors of the airport.
Air TransportationCustomer ServiceProfessional Services
Responsibilities
Assist walk-in customers during business hours
Answer phones during business hours
Maintaining and updating the Lost and Found system
Research and verifying validity of all information before release
Collect lost items from Terminals and various other areas of the airport grounds
Photographed and logged items
Receive, count, document, and secure items in a lockable container such as a safe
Movement of Goods and Materials
Represent Hallmark at airport meetings and functions
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long-term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation
Qualification
Required
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader's responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel)
Able to work varied hours
Must be able to work Weekends and Holidays
Detail oriented and well organized
Able to communicate effectively, verbally and in writing
Occasional lifting of up to 70lbs
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required
Preferred
Minimum 18 months previous airport experience preferred
Basic knowledge of airline terminology is a plus
Experience developing and implementing project plans
Benefits
Benefits
Company
Hallmark Aviation
Hallmark Aviation has several key principles of success that drive our company culture.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase