Databricks · 2 weeks ago
Sr. Staff Designated Support Engineer
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$169K/yr - $237K/yr
8+ years expDatabricks is the data and AI company that provides solutions to over 10,000 organizations worldwide. They are seeking a Sr. Staff Designated Support Engineer to deliver specialized support and technical solutions for their largest customers, leveraging expertise in Apache Spark and data technologies to resolve complex issues and enhance customer experiences.
AnalyticsArtificial Intelligence (AI)Data StorageInformation TechnologyMachine Learning
Responsibilities
Perform advanced Troubleshooting and Root Cause Analysis to resolve performance and reliability issues in Spark, SQL, Delta, Streaming, and Databricks runtime features using tools like Spark UI metrics, Mosaic AI Model Service, DAGs, and event logs
Discover requirements for continuous monitoring to detect early performance issues working with R&D and NOC teams to optimize the DNB customer environments
Build Rapid POCs, Test/Deploy/Monitor the solutions built by Databricks Engineering to address customer challenges and showcase advanced Spark/ML/AI runtime capabilities aligned with their business goals
Develop comprehensive playbooks and maintain a knowledge base of common issues and solutions for Spark, ML, and AI workflows
Train customer engineering and business teams on best practices in performance tuning, debugging, and effectively leveraging Databricks Features
Pilot new best practices processes/ programs, champion process improvements, and collaborate with cross-functional teams to enhance the customer experience
Advocate for customers in business review meetings and maintain close relationships as a trusted advisor and primary technical point of contact
Collaborate onsite with Field Engineering, Sales, and Product teams during customer engagements and technical presentations to provide rapid solutions to production-impacting issues, demonstrating deep technical expertise and building strong customer trust
Qualification
Required
8–12 years of experience designing, building, and troubleshooting distributed computing applications
4+ years delivering production-scale Spark/ML/AI solutions using Python, Java, or Scala
Hands-on expertise with Data Lakes, SQL-based databases, and Cloud-based Data Warehousing/ETL tools like Snowflake, Redshift, Bigquery, etc
Deep knowledge of Spark core internals, Delta/Iceberg, JVM optimization, and memory management
Proficiency in AI ecosystems like Machine Learning, Deep Learning, and Generative AI
Practical experience with AWS, Azure, or GCP
Expertise in building and managing CI/CD pipelines, monitoring, and alerting systems
3–5 years in customer-facing roles such as Technical Account Manager or Solutions Architect
Strong communication, relationship-building, and problem-solving skills
Proven ability to anticipate, identify, and mitigate risks while planning solutions for production challenges
Proven ability to work with cross-functional teams and senior leadership to address roadblocks, mitigate risks, and drive customer success
Ability to create impactful documentation for self-service solutions
Benefits
Annual performance bonus
Equity
Company
Databricks
Databricks is a data and AI platform that unifies data engineering, analytics, and machine learning on a lakehouse architecture.
5001-10000 employees
H1B Sponsorship
Databricks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (385)
2024 (319)
2023 (227)
2022 (222)
2021 (166)
2020 (64)
Funding
Current Stage
Late StageTotal Funding
$25.81BKey Investors
Counterpoint GlobalFranklin TempletonAndreessen Horowitz
2025-12-16Series Unknown· $4B
2025-09-08Series Unknown· $1B
2025-01-13Debt Financing· $5.25B
Leadership Team
Ali Ghodsi
CEO and Co-founder
David Conte
Chief Financial Officer
Recent News
Crunchbase News
2026-01-09
2026-01-09
Company data provided by crunchbase