Inktel Contact Center Solutions · 4 months ago
Account Executive - South Florida
Doral, FL
Full-time
Onsite
Entry Level
1+ years expInktel Contact Center Solutions is seeking an Account Executive to serve as the face of the company to its clients. The role involves building strong relationships with clients, ensuring their needs are met, and collaborating with internal departments to deliver exceptional service.
Public Relations
Responsibilities
Love to tackle challenges
Be motivated and persistent
Have strong ethics and integrity
Be enthusiastic
Continually be growing by setting and obtaining personal goals and challenges
Drive results and exceed expectations
Understand the balance of being a self-starter and working with a team
Know how to have fun!
Share the client’s vision and feedback with all applicable internal departments
Effectively communicate details of the program contracts to internal departments to ensure to successful delivery of program Key Performance Indicators
Work with internal departments to make certain that all business units are meeting/exceeding the program expectations
Manage action plans to correct dips in performance
Prepare project reports for management, clients, or others
Effectively and consistently forecast revenue and complete monthly invoicing
Prepare and conduct monthly business reviews and quarterly client presentations
Proactively address potential concerns
Qualification
Required
Bachelor's degree in Business, Marketing (or equivalent experience)
1-2 years of client-facing account management
Know our client's business inside and out including business model and competitors
Share the client's vision and feedback with all applicable internal departments
Effectively communicate details of the program contracts to internal departments to ensure to successful delivery of program Key Performance Indicators
Work with internal departments to make certain that all business units are meeting/exceeding the program expectations
Manage action plans to correct dips in performance
Prepare project reports for management, clients, or others
Effectively and consistently forecast revenue and complete monthly invoicing
Prepare and conduct monthly business reviews and quarterly client presentations
Proactively address potential concerns
Ability to be an advocate of Inktel and a trusted advisor to assigned clientele
Excellent organizational and verbal skills with a strong sense of urgency and ability to quickly adapt to change
Clear, concise, and effective communication skills, including outstanding presentation skills with various audience sizes and positions
Conflict resolution skills
Ability to consider multiple solutions to a problem
Ability to travel as business needs dictate (generally 1-2 times per quarter)
Demonstrated ownership of resolving problems throughout contract life cycle to ensure customer retention
Effective relationship-building skills with clients and internal departments
Ability to complete tasks and manage company expectations with limited supervision
Strong project management and planning skills
Eagerness to gain knowledge of Inktel's service features and benefits
Ability to multitask and thrive in a fast-paced, high-pressure environment
Preferred
Call center experience preferred, but not required
Benefits
Medical
Dental
Short/long term disability
Life insurance
Personal time off
401K plan
Company
Inktel Contact Center Solutions
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Felipe Rodriguez
Chief Technology Officer
Luis Gonzalez
Chief Operating Officer
Company data provided by crunchbase