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Agoda · 1 week ago

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Austin, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Agoda is a global travel company that connects people with destinations and experiences. They are seeking a Senior Quantitative User Experience Researcher to lead impactful research initiatives, collaborate with stakeholders, and enhance the customer experience through data-driven insights. This role involves conducting comprehensive research and mentoring others while contributing to the strategic objectives of the organization.

Air TransportationE-CommerceHotelTourismTravelTravel Accommodations

Growth Opportunities

H1B Sponsored

Responsibilities

Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals

Initiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the business

Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams

Leads projects that are collaborations with other stakeholders

Accounts for the pros and cons of various research methodologies, and mentors others the use of techniques and tools for high-quality execution

Expertise at evaluating research opportunities, particularly with ambiguous requests e.g. importance, urgency, and impact

Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs

Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches

Deep understands of the pros and cons of quantitative and qualitative research - and use of this knowledge to direct projects to appropriate methods

Deep expertise in at least one domain (eg. Pricing), a user type (eg. Business traveler) or a method (eg. Diary Study), being the "go-to person" on the research team for this

Triangulation of findings, methods, and theories within a project to ensure reliability and depth of insight

Ability to maximize the value and efficiency of research by applying secondary research and expert inspection methods

Solid knowledge of various software tools common in the field (e.g. for surveys, diary studies, analysis), and ability to apply the right tool to the problem

Solid knowledge of GDPR, data compliance and ethics that is present in all of their activities

Drives cross discipline/department collaboration via research insights/activities

Collaborates efficiently with other researchers and other disciplines with clear commitment to shared ownership

Shows excellent communication skills; tailored communication style for different audiences, concise and to the point, open to take input and feedback

Contributes to the communication and implementation of agreed standards of research excellence across the organization

Qualification

Quantitative researchQualitative researchUser-centered designStatistical conceptsResearch vendor managementData complianceCritical thinkingStorytellingCollaborationCommunication skills

Required

Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field

10+ years of relevant experience in consumer-facing business domains

Expert in Quantitative research. (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)

Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)

Comfortable with planning, scoping, conducting, analyzing and communicating research

Experience in evaluating, negotiating, and working with external research vendors

Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data

Ability to demonstrate critical thinking beyond business requests

Is a great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders. (in English)

Enjoys collaborative work in a dynamic, data-driven, and creative environment

Benefits

Generous relocation package

Company

Agoda

Glassdoor4.2

Agoda is a digital travel platform that provides access to hotels and holiday properties including flights. It is a sub-organization of Booking Holdings.

Founded in 2005

Singapore, Central Region, SGP

5001-10000 employees