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GovCIO · 1 week ago

ServiceNow Administrator/Developer SME

United States

Full-time

Hybrid

Senior Level, Lead/Staff

$155K/yr - $165K/yr

8+ years exp

GovCIO is currently hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. The role involves guiding ITSM strategy, planning, and service delivery, as well as designing and developing ServiceNow applications and modules.

ConsultingIT InfrastructureIT ManagementManagement Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness

Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes

Capable of working independently as well as collaboratively with remote teams and clients

Design and develop queries, reports and dashboards

Design and configure ServiceNow modules and forms

Administer ServiceNow applications, including updating security and workflow configurations

Design and develop scoped applications as well as a service portal

Provide additional support based on subject matter expertise

Qualification

ServiceNow developmentServiceNow administrationJavaScriptITIL knowledgeREST servicesSOAP servicesHTMLCSSServiceNow certificationsCustomer-centric attitudeCommunication skillsInterpersonal skills