GamblingCareers.com ยท 4 months ago
Customer Service Representative (Night Shift)
Jersey City, NJ
Full-time
Hybrid
Entry Level
$42K/yr - $42K/yr
1+ years expBally's Corporation is a global casino-entertainment company with a growing omni-channel presence. They are seeking a professional Call Center Representative to provide exceptional customer service by addressing inquiries, handling complaints, and troubleshooting issues related to their products and services. This role operates during the night shift and requires a commitment to maintaining customer confidentiality and adhering to company policies.
Casino
Responsibilities
Understanding and addressing their needs, complaints, or other issues with products or services
Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
Utilizing software, databases, scripts, and tools appropriately
Understand and strive to comply or exceed call center metrics while providing excellent customer service
Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
Adhering to all company policies and procedures
Qualification
Required
High School Diploma or equivalent
Exceptional Customer Service Skills
1+ Years of Customer Service Experience (Contact Center or Retail)
Troubleshooting technical skills a plus
Great communication skills, both verbal and written
Proficiency with computers, especially our CRM and tools
Proficiency with computer systems including basic troubleshooting and multiple platforms/operating systems
Have passion for creating amazing customer experiences
Understand how to balance quality vs. quantity
Have growth/learning mindset to help manage change
Demonstrate excellent thinking and problem-solving skills
Able to sit for extended periods
Able to work on a computer with repetitive hand and wrist movement
Have exceptional attention to details
Preferred
Demonstrate fluency in both English and Spanish
Knowledge of iCasino and Online Sports Betting
Benefits
Annual vacation
Annual bonus
401(k) program
Health insurance
Home office allowance
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase