Apply on Employer Site

CarMax · 1 month ago

Sr. Manager, Strategy Analytics & Data Science, Loan Servicing Portfolio

Kennesaw, GA

Full-time

Hybrid

Senior Level

5+ years exp

CarMax is the nation’s largest retailer of used cars, and they are seeking a Senior Manager of Strategy Analytics & Data Science to lead strategy development and advanced analytics for their Loan Servicing Portfolio. This role involves managing a team and collaborating with various departments to optimize servicing strategies and improve customer experience through data-driven insights.

AutomotiveMarketplaceOnline Portals

No H1B

Hiring Manager

Zach Burton-Everette

Responsibilities

Leading analytics initiatives across operations to monitor portfolio performance, monitor strategies and recommend process and reporting improvements

Guiding the formulation of contact and servicing strategies, portfolio segmentation, and channel optimization to evaluate algorithm performance and identify opportunities for continuous improvement

Managing and mentoring a high-performing analytics team, providing coaching, feedback, and long-term career development

Designing and executing champion/challenger strategies and data-driven campaigns to improve customer experience and loss outcomes

Partnering with cross-functional teams (Operations, Finance, Technology, Legal, Compliance, Product) to develop and implement portfolio and treatment strategies

Guiding analyst through design, development and deployment of machine learning models across customer treatment, valuation, loss mitigation, and AI-powered decisioning with a hands-on approach

Exploring and implementing opportunities using Generative AI and Large Language Models (LLMs) to modernize operations in partnership with Technology

Communicating clear, actionable recommendations through dashboards, presentations, and storytelling to senior stakeholders

Qualification

Data analyticsMachine learningPythonSQLPortfolio performanceCloud platformsProject managementTeam leadershipCommunication skills

Required

Bachelor's degree in a quantitative or business field required

5+ years in analytics or strategy, including 2+ years leading teams

Experience creating and maintaining data science algorithms in business environments and designing and analyzing statistical tests

Deep working knowledge of Python, SQL, and cloud-based platforms (e.g., Azure)

Strong results focus, project management, & teamwork

Ability to explain complex concepts and communicate business insights to the team, other managers, with similar and different business backgrounds, and Senior Executives alike