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DP World · 1 week ago

Freight Forwarding Operations and Customer Service Agent

El Paso, TX

Full-time

Onsite

Mid Level

3+ years exp

DP World is a leading provider of worldwide smart end-to-end supply chain and logistics solutions. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns and ensuring satisfaction while managing freight forwarding operations and logistics services.

GovernmentLogisticsMarine TransportationSupply Chain ManagementTrading Platform

No H1B

Responsibilities

Manage file creation and all services associated with freight forwarding and logistics

Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided

Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing

Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files

Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed

Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files

Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance

Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file

Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload