Contact Center Advocate I - Neurosurgery - 40 Hours - Days jobs in United States
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Henry Ford Health · 3 months ago

Contact Center Advocate I - Neurosurgery - 40 Hours - Days

positionWest Bloomfield Township, MI
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Henry Ford Health is a leading healthcare organization, and they are seeking a Contact Center Advocate I to join their neurosurgery phone room team. This role involves scheduling clinic appointments, responding to inquiries, and providing effective customer relationship management in a busy call center environment.

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H1B Sponsor Likelynote

Responsibilities

Under minimal supervision, performs all duties of a Contact Center Advocate I, in a busy call center, on a broader scale
Handles multi-channel contacts and interacts with physicians, administrators, patients, and all other stakeholders
Act as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management

Qualification

Customer service experienceMicrosoft Office proficiencyListening skillsCommunication skillsMulti-taskingInstruction skillsDecision making

Required

High school diploma or G.E.D. equivalent required
Two years customer service experience
Strong computer skills and working knowledge of Microsoft Office products
Maintains the established Quality Assurance & Workforce Adherence goals
Must have excellent communication skills both verbal and written
Must display strong listening skills
Must be willing to instruct others
Requires the ability to make sound decisions
Must be able to multi-task

Preferred

An Associate's degree in business or related field preferred
Previous HFHS clinical/customer service experience helpful

Company

Henry Ford Health

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*Job seekers: please be aware of fraudulent job postings and phishing scams via LinkedIn.
dateFounded in 1915
location
Detroit, Michigan, USA
people-size10001+ employees
web-link
http://www.henryford.com/

H1B Sponsorship

Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)

Funding

Current Stage
Late Stage
Total Funding
$40.27M
Key Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M

Leadership Team

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Robert Riney
President and CEO
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Brenda Craig
Vice President, Integrated Communications
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Recent News

Business Wire
Henry Ford Health Expands Access to Affordable Care, Partners with Nomi Health to Redefine Employer Coverage
2025-11-18
MarketScreener
BD Reports Fourth Quarter and Full Year Fiscal 2025 Financial Results
2025-11-07
Newsweek
Henry Ford Health Dismisses Nurses on Strike of Pushing a National Agenda
2025-10-25
Company data provided by crunchbase