Waystar · 1 day ago
Enterprise Technical Research Specialist
Louisville, KY
Full-time
Onsite
Mid, Senior Level
4+ years expWaystar is a company that helps providers simplify healthcare payments through innovative technology and robust client support. The Enterprise Technical Research Specialist will act as a bridge between technical teams and the support department, managing technical cases and enhancing client interactions while leading training sessions and improving workflows.
FinanceHealth CarePaymentsSoftware
Responsibilities
Manage Technical Case Queue: Oversee a queue of technical cases escalated from the Support and Training Center team in instances where an SSA is unavailable
Cross-Functional Collaboration: Actively participate in multiple cross-functional process teams, providing clear and concise updates to the support team
Client Engagement and Documentation: Support "Client of the Week" initiatives by improving client documentation, assisting SSAs with workflow optimization for client requests, and proactively addressing common client pain points
AI and Product Updates: Stay current with AI-related updates and Waystar platform enhancements to effectively support the team and confidently explain and train on new developments
Technical Training Leadership: Lead department-wide technical training sessions to upskill team members
Proactive Monitoring: Enhance and oversee proactive monitoring strategies for strategic clients to improve overall client health
Issue Resolution Leadership: Take charge of resolving Waystar-wide defects or global issues affecting multiple clients by devising workarounds, drafting communications, and proposing solutions
Dental Claims Support: Provide specialized support for Dental Claims within E-Solutions
Quality Assurance: Conduct monthly quality analyses of rules to ensure adherence to established processes and procedures
Support Case Review and Improvement: Perform post-mortem evaluations of high-priority cases that were not handled correctly, identifying root causes and implementing strategies to prevent recurrence
Knowledge Base Management: Maintain and update Salesforce knowledge articles to ensure accuracy and relevance
Onboarding and Training Support: Assist with technical components of onboarding and training for new support team members
Qualification
Required
4-year bachelor's Degree is required
4 + years working at Waystar in a support or technical capacity
Proven track record of successfully supporting clients, maintaining support metrics, and exceeding expectations
Internal Waystar Technical Certification
Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing)
Exceptional client service skills
Technically savvy with excellent troubleshooting and analytical skills
Ability to execute and prioritize a large number of tasks in a fast-paced environment
Working knowledge of EDI files
Strong sense of urgency
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2025-12-29
2025-11-01
Company data provided by crunchbase