Mark Spain Real Estate · 4 months ago
Inside Sales Manager
Alpharetta, Georgia, United States
Full-time
Onsite
Mid Level
3+ years expMark Spain Real Estate (MSRE) is a private equity-backed residential real estate brokerage known for its high client satisfaction. The Licensed Inside Sales Manager will lead a team of inside sales professionals, focusing on lead conversion, client engagement, and appointment setting while implementing structured coaching and operational excellence.
Real Estate
Responsibilities
Provide daily support and direction to a team of Inside Sales Agents (ISAs), ensuring adherence to KPIs and call standards
Conduct weekly one-on-ones, daily sales huddles, roleplay sessions, and real-time call coaching
Use data dashboards and CRM reports to monitor and analyze performance, conversion metrics, and call activity
Foster a high-performing culture through accountability, transparency, and positive reinforcement
Develop and deliver impactful sales content including call scripts, objection handling guides, roleplays, and follow-up strategies
Partner with Training and Marketing teams to build scalable resources like quick reference guides, e-learning modules, and certification pathways
Coordinate and lead team training sessions, onboarding for new hires, and performance improvement plans for underperformers
Collaborate with the Director to ensure proper lead distribution, CRM compliance, and sales cadence workflows
Leverage Salesforce and Five9 to ensure effective lead handling, accurate documentation, and call quality
Regularly audit lead follow-up plans and support continuous process improvement initiatives
Liaise with internal departments (Marketing, Operations, Vendor Partners) to remove roadblocks and align goals
Act as a subject matter expert in residential real estate, helping team members understand market dynamics and confidently position MSRE’s programs (e.g., Guaranteed Offer)
Ensure conversations with clients are legally compliant and aligned with real estate licensing requirements
Qualification
Required
Active real estate license in Georgia (multi-state license is a plus)
Minimum 3–5 years of full-time residential real estate experience with 100+ closed transactions preferred
5+ years of experience managing or coaching sales professionals in a high-volume or contact center environment
Proven success in creating and delivering sales training and coaching initiatives
Strong knowledge of Salesforce, Five9 (or similar dialer/telephony systems), and G-Suite or Microsoft Office
Highly organized with strong communication, problem-solving, and leadership skills
Passion for team development, professional growth, and delivering exceptional client experiences
Benefits
Medical, Dental, Vision and Life Insurance
401k with company match
Paid time off and company holidays
Company
Mark Spain Real Estate
At Mark Spain Real Estate, we connect buyers and sellers through effective marketing, strategic advertising, and a client-focused experience.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Estes
Exclusive Senior Listing Partner
Company data provided by crunchbase