AeroVision International · 4 months ago
Bilingual (English/Spanish) Inside Sales Customer Service Representative
Muskegon, MI
Full-time
Onsite
Mid Level
$45K/yr - $65K/yr
3+ years expAeroVision International is seeking a Bilingual (English/Spanish) Inside Sales Customer Service Representative to ensure overall customer satisfaction while achieving sales targets. The role involves developing customer-specific growth strategies, maintaining communication with customers, and collaborating with various teams to identify sales opportunities.
LogisticsManufacturingTransportation
Responsibilities
Respond timely and accurately to customer requests
Find/develop creative solutions for customers in response to requests for quotes
Understand customers’ success criteria and links with company's product and service offerings
Maintain constant communication with customers, providing follow-up on quoted items, invoicing, shipment tracking information and open action items
Build trusted relationship with key contacts and budgeted customers
Manage budgeted customer process
Collaborate with Supply Chain to identify sale opportunities to repair vendors
Work with Supply Chain team to prevent stock-outs and no-quote scenarios by proactively reviewing inventory repair and/or acquisition
Targeted outreach & development
Follow targeted outreach and development process
Research new customer and acquisition opportunities
Make proactive sales calls to seek new business relationships
Work with Marketing Representative to develop creative proactive sales initiatives
Collaborate on global acquisition process with Acquisition team
On call 1 week a month for after hours calls/emails/AOG needs
Qualification
Required
Bilingual (English/Spanish) required
Ability to establish and maintain cooperative, collaborative, and friendly working relationships with your team members
Ability to prioritize and complete tasks and assignments as requested by other departments in the time requested
Great communication skills, both written and verbal. Ability to interact well with customers / suppliers over the phone and in person
Ability to coordinate and prioritize projects with competing deadlines
Advanced knowledge of Microsoft Office products, especially Excel and Access
Capable of multi-tasking – demonstrated ability to move between tasks / priorities
Highly motivated with a positive attitude
A high-level attention to detail is required
A keen focus on continuous improvement
Must possess leadership skills and qualities
Travel of 0-10 working days per month should be expected
Preferred
Bachelor's degree or equivalent experience in business-related field preferred
3+ years of experience in sales or customer service preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
AeroVision International
AeroVision International is an aviation company providing aircraft, avionics, engines, and components.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Barnes
President/Owner
Company data provided by crunchbase