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Hingham Lumber Company · 4 months ago

Door & Window Specialist

Cohasset

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hingham Lumber Company is seeking a Door & Window Specialist who will work with builders, architects, and homeowners to assist them in selecting the best products for their needs. The role involves building long-lasting relationships with customers and providing excellent service, including preparing sales tickets, managing quotes, and maintaining product knowledge.

Retail

Responsibilities

Clearly prepare sales tickets, including unit prices, extensions, and all vendor/sku information needed for showroom staff to expedite

Provide customers with quotes in a timely fashion, and keep customers informed when we are running beyond original expectation

Approve returns, create supplier returns and issue credit notes to customers, using HLC policy, to ensure proper credit is collected from vendor and inventory levels are accurate

Continually learning new products and improve on selling skills. Attend vendor and outside sourced training seminars to sharpen skills. Remain well informed about Millwork industry through vendors, customers, and/or trade magazines

Share new information of products, pricing, etc.… to department heads and team members when necessary

Exercise the ability to balance the workload while continuing to help prioritize walk in customers and phone calls

Maintain a positive attitude and a team player. Act as a mentor to others, sharing sales knowledge, best practices, to advance not only individual but departmental and organizational goals but in the spirit of teamwork

DWS will always use best judgement, thinking of what is best for your team members as well as the company, and when in doubt ask supervisor or another team member

If information is not at hand, do everything within your power to assure customer you will find the correct information, and a reasonable amount of time and call back even if you have nothing to offer yet

Direct customer through the store or to specific areas that the customer requests, including the Warehouse/yard. Always make the customer feel that they are welcome, and comfortable in the store and showroom

A self-starter who manages time and activities with little day to day guidance or interaction from management

Handle customer complaints, and call on your department head to work out the best solutions

Clearly write and accurately price orders with assigned margins by Dept manager. (See Department discount sheet) Request signatures on all special orders, after complete review of order with customer

Familiar with HLC receiving and shipping process

Helping maintain housekeeping and displays in showroom, filling literature as necessary

Familiar with items on sale, and promotional events

Being able to demonstrate the use of merchandise when requested

Display a professional attitude, and demeanor, including courteous interactions with team members and other company leaders

Actively contribute to the work of the sales and other department teams and promote high standards of customer service by creating energy and enthusiasm

Assuming other duties as workload and need dictate

Qualification

Blueprint readingSales experienceCustomer serviceInterpersonal skillsComputer skillsListening skillsProfessional appearanceTime managementProblem solvingOrganizational skills