ActioNet, Inc. · 4 months ago
Service Desk IT Specialist
Vienna, Virginia
Full-time
Hybrid
Mid, Senior Level
5+ years expActioNet, Inc. is a woman-owned IT Solutions Provider with over 25 years of experience, specializing in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. They are seeking a Service Desk IT Specialist to provide Tier I/II end-user IT support, resolve incidents, and ensure high levels of customer satisfaction in the Treasury’s TSDN environment.
AssociationConsultingCRMGovernmentInformation ServicesInformation Technology
No H1B
Security Clearance Required
Responsibilities
Respond to user requests via phone, email, and ticketing system
Provide troubleshooting for hardware, software, and network issues
Perform account administration (create, modify, reset)
Document incidents and resolutions in ServiceNow
Escalate unresolved issues to higher-tier support
Support remote and on-site troubleshooting
Qualification
Required
Active Secret clearance (T-3)
Associate degree or equivalent experience in IT
5+ years of IT helpdesk experience
Knowledge of Windows 10 and Microsoft Office Suite
Strong customer service and communication skills
Preferred
CompTIA A+ or Network+ certification
Experience with Active Directory account management
Knowledge of ITIL Service Desk best practices
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
Company
ActioNet, Inc.
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Cloud-based Solutions, Cyber Security and Agile Software Engineering.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashley Chen
Founder & CEO
Recent News
Washington Technology
2025-12-12
Company data provided by crunchbase