Orleans Parish School Board · 4 months ago
Family Services Operations Assistant
New Orleans, LA
Full-time
Onsite
Entry Level
$30K/yr - $48K/yr
2+ years expNOLA Public Schools is dedicated to providing high-quality education and support to students and families. The Family Services Operations Assistant plays a crucial role in ensuring efficient operations of the Family Services team, managing communications, data, and logistics to enhance the enrollment experience for families.
Primary/Secondary Education
Responsibilities
Provides students and families with objective, informed information regarding citywide school choice
Communicate daily with families utilizing voice and calls, emails, tickets/cases, and enrollment systems (Avela, Calendly, Salesforce, Omni-Channel, Microsoft Teams, Zoom)
Provides exemplary customer service, answering incoming calls and emails promptly
Maintains conscientious stakeholder data using SalesForce, Avela, and other technologies in alignment with district standards and State and local student privacy laws
Coordinate with district departments to resolve customer issues and ensure a smooth enrollment experience for families
Provides data and logistical operational support to the Family Services team, ensuring smooth coordination of data, logistics, and communication
Manages and completes special projects related to Early Childhood, K-12, and Family Services enrollment requests
Ability to analyze and interpret data sets to inform decision-making and improve service delivery
Experience tracking and reporting on key performance indicators (KPIs) to measure program effectiveness
Skilled in using data to identify trends, evaluate outcomes, and support continuous improvement
Provides administrative support to the Executive Director of Family Services and assists the Manager of Family Services with operational needs
Internalizes and implements all district guidelines about enrollment procedures and parent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited English proficiency, and early childhood education students
Follow up with families to ensure their questions and concerns are resolved satisfactorily
Escalates parent and student concerns as needed to the Executive Director of Family Services, in coordination with district accountability offices and standards
Performs additional student services as needed, including attendance at community events
Requires participation in occasional evenings and/or weekend enrollment events providing support for enrollment activities for New Orleans families and students throughout the year
Attends staff and other district meetings as necessary
Performs other duties as required
Qualification
Required
High School Diploma required
2 years of data, operations, and customer service experience preferred
Experience in education and supporting families preferred
Possesses a valid Louisiana Driver's license without any restrictions that precludes driving on the job, will be a continuous requirement
Knowledge of cultural background of non-English speaking communities
Ability to analyze and interpret data sets to inform decision-making and improve service delivery
Experience tracking and reporting on key performance indicators (KPIs) to measure program effectiveness
Skilled in using data to identify trends, evaluate outcomes, and support continuous improvement
Internalizes and implements all district guidelines about enrollment procedures and parent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited English proficiency, and early childhood education students
Follow up with families to ensure their questions and concerns are resolved satisfactorily
Escalates parent and student concerns as needed to the Executive Director of Family Services, in coordination with district accountability offices and standards
Requires participation in occasional evenings and/or weekend enrollment events providing support for enrollment activities for New Orleans families and students throughout the year
Attends staff and other district meetings as necessary
Performs other duties as required
Preferred
2 years of data, operations, and customer service experience preferred
Experience in education and supporting families preferred
Bilingual skills (Spanish/English) strongly preferred; additional languages a plus
Experience using technology platforms, including professional development or learning management websites
Read, write, speak, translate, and interpret English and a designated second or third language preferred
Knowledge of various services available in the local community
Company
Orleans Parish School Board
OUR MISSION: Every student receives a high quality education that fosters his or her individual capabilities, while ensuring that they thrive and are prepared for civic, social, and economic success.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stan Smith
Chief Financial Officer - Retired
Benjamin Springgate
Medical Advisor, Chief Health Officer
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