Highstreet Insurance & Financial Services: Great Plains · 4 months ago
Employee Benefits Client Manager
Grand Island, NE
Full-time
Onsite
Mid LevelHighstreet Insurance & Financial Services, Great Plains is hiring for an Employee Benefits Client Manager. The role focuses on maintaining and strengthening client relationships by providing specialized knowledge of insurance products and services to effectively meet client needs and drive agency success.
Insurance
Responsibilities
Provide advanced support to clients, offering specialized knowledge of company insurance products and services to effectively meet client needs, address complex inquiries and helping drive the agency’s success
Maximizing retention by delivering exceptional client experience, fostering strong relationships, and consistently exceeding expectations
Independently manage designated accounts through client consultations, preparing renewals, and providing coverage recommendations to ensure optimal coverage. Ensure all customer complaints are resolved promptly
Actively solicit new business prospects by seeking referrals from existing clients and following up using appropriate databases and automation systems and helping drive the agency’s growth
Maintain comprehensive records of all transactions related to policies, such as premium payments, claims settlements, customer complaints and any amendments
Contribute to the overall success of the team by supporting the branch’s operational flow and SOPS including arranging for the issuance of new policies and cancellation of old ones, ensuring seamless transitions for clients
Collaborate by offering feedback on product enhancements, process improvements, and service recommendations to continuously improve the client experience. May assist in training and mentoring Client Specialists, providing orientation, guidance, and possibly serve as a project lead to improve team efficiency and development
Engage in education opportunities and continue to maintain and grow in-depth knowledge of company insurance products and services to effectively address client needs
Manage and mentor Employee Benefits Client Specialists
Qualification
Required
Prior group employee benefits account management experience is required
Life and Health License required
Preferred
A bachelor's degree is preferred
Benefits
Employer Paid Short- & Long-term disability
PTO
Paid Holidays
401k with employer match
Employer Paid Life & AD&D
Voluntary Health, Vision, Dental and many other benefits!
Company
Highstreet Insurance & Financial Services: Great Plains
We now operate under the name, Highstreet Insurance & Financial Services. We partnered with Highstreet in December 2021.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-13Acquired
Company data provided by crunchbase