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NFP, an Aon company · 1 week ago

Client Success Coordinator (Future Opening)

Chesterfield, MO

Full-time

Onsite

New Grad, Entry Level

$41K/yr - $50K/yr

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. As a Client Success Coordinator, you will serve as a crucial link between clients and various teams to optimize prescription benefit programs and ensure clinical initiatives are seamlessly integrated.

ConsultingFinancial ServicesInsuranceInsurTechWealth Management

Responsibilities

Specialty Copay Assistance Program (SCAP) – facilitates member and specialty pharmacy calls, enrollment in copay card programs, runs accumulator reports, performs daily auditing of specialty claims, triggers member letters, updates copay card program tracker with max dollar funds

Patient Assistance Program (PAP) – helps find financial assistance for specialty members that are either excluded from specialty benefit or enrolled in Direct Procurement Solutions (DPS)

Individual Medication Management (IMM) – identifies new IMM drug utilizers, sends member letters, updates, and maintains list in CRM Zoho

Reporting – management of client and broker reporting requests, supports consultants in creation of client performance reviews, and aggregation of PBM and consulting outcomes

Data Integrity – management of data platform integrity via monthly audits of eligibility, and missing or incorrect data in system, and collaboration with BI team to resolve errors

CRM Management – maintenance of CRM Zoho via monthly updates of missing or modified information to ensure the most current status and documentation is captured in the system for each client

AI Alert Emails – weekly emails to brokers and clients on identified high dollar claims, new specialty and new non-specialty high dollar claims, and other outliers in their utilization

Case Management – collaboration with PBM partners to resolve escalated member issues, plan issues, reporting issues, etc