Economic Development Partnership of North Carolina (EDPNC) · 4 months ago
Senior Salesforce Administrator
Raleigh NC
Full-time
Onsite
Mid, Senior Level
3+ years expThe Economic Development Partnership of North Carolina (EDPNC) is seeking an experienced Senior Salesforce Administrator to support their Salesforce CRM systems and drive process improvements. This role is critical in enabling client-facing teams and enhancing organizational performance through effective Salesforce management and training.
Business DevelopmentGovernmentNon Profit
Responsibilities
Administer the organization’s Salesforce CRM, including user management, role hierarchy, security/permissions, declarative automation (Flows, validation rules, page layouts, Lightning pages), custom objects/fields, and third-party app integrations
Lead Salesforce-based projects end-to-end, including business requirements gathering, scoping, documentation, testing, deployment, and project management, while effectively communicating with stakeholders throughout all phases of the project
Partner with business unit leaders to evaluate needs, optimize processes, and ensure Salesforce supports departmental and organizational goals
Develop reports and dashboards that provide actionable insights and deliver data analysis and recommendations to senior management
Establish and maintain processes to monitor and improve data quality and integrity, including auditing, deduplication, and validation rules
Oversee change management processes, sandbox management, and deployments to ensure smooth release cycles
Manage and support integrations between Salesforce and external applications (e.g., Marketing Cloud and Pardot)
Drive user adoption by creating training programs, documentation, and ongoing support resources
Collaborate with organizational leadership to define and execute a Salesforce and technology systems roadmap
Stay current with Salesforce releases and industry best practices, proactively identifying opportunities for innovation and process improvement
Qualification
Required
Bachelor's degree required, preferably in business, business technology, computer science or related field
Experience with data imports and migration
Experience managing lightning pages and lighting experience
Experience with sandbox and/or package management for managing change-set deployments
Minimum 3 years of experience with Salesforce.com administration and/or development
Salesforce Administrator certification is required
Strong knowledge of Salesforce Flows (building, troubleshooting, flow trigger sequencing)
Customer service-focused attitude and behavior
Ability to manage multiple concurrent projects
Ability to effectively communicate with clients on project needs, timelines and deliverables
Collaboration with multiple stakeholders, both internal and external to the organization
Ability to think strategically and creatively to solve challenges
Keen attention to detail and strong organizational skills required
Preferred
Familiarity with Visual and Apex, Pardot and/or Marketing Cloud, Zapier, Power BI or other Business Intelligence tools preferred
Advanced Administrator and/or Platform App Builder certifications a plus
Company
Economic Development Partnership of North Carolina (EDPNC)
The Economic Development Partnership of North Carolina (EDPNC) leads economic development activities in North Carolina.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.25MKey Investors
The Duke Energy Foundation
2023-06-08Grant· $0.25M
Leadership Team
Christopher Chung
Chief Executive Officer
Michael Ebert
Chief Operating Officer
Recent News
Business Wire
2025-07-04
Seattle TechFlash
2025-04-23
Seattle TechFlash
2025-04-04
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