Tripalink · 3 months ago
Director of Operations- Property Management
Seattle, WA
Full-time
Onsite
Director/Executive
$100K/yr - $120K/yrTripalink is a leading co-living and apartment rental platform that aims to redefine urban living. The Director of Property Management will lead the execution of the company’s strategy related to property management, overseeing operational performance, customer satisfaction, and market growth while managing a team and developing new business opportunities.
CommunitiesProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Formulates the annual goals and business plan in line with the Company’s strategic goals, and develops budget(s) for the assigned portfolio and markets by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the senior management team and others to discuss financial resource needs and issues
Oversees the operating performance of and compliance with the Company’s property management procedures and policies by inspecting properties, reviewing financial pricing models and marketing plan(s), conducting operational and financial audits, and developing corrective action plans as necessary to achieve stated goals and objectives
Supervises the staffing and talent acquisition for the assigned markets and portfolios, and manages team members by interviewing, hiring, orienting, and training team members, and oversees their performance in accordance with Company policies, values, and business practices
Researches and develops potentials for new business opportunities by identifying and meeting with potential clients, developing and making financial proposals, and following up through the close of transactions and takeovers
Manages client and customer satisfaction by maintaining frequent communication, providing reports and information on the performance and progress of the portfolio, responding quickly and with urgency to questions, requests, and concerns, and seeking and acting on client feedback for improving overall service
Stays abreast of market and economic conditions within the assigned portfolio and markets, communicates emerging trends, opportunities, and potential threats, and creates long-and short-term business plans that achieve the Company’s targeted growth and market presence objectives
Leads or participates in process improvement initiatives by identifying opportunities for enhancing business performance, and leading specific project teams in developing and implementing new programs, policies, procedures, and practices
Coordinates work activities and liaisons with vendors, consultants, and other contractors as needed by researching and communicating ongoing work status to provide direction to consultants, processing invoices, contracts, and other statements of work, and ensuring open communication between consultants and Company project team members
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
Qualification
Required
Experience working in on-campus student housing, as well as experience working with university partners and knowledge of university operations and culture required
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, and to create and make presentations to senior managers, clients, team members, and other business contacts
Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to complete required reports and employment documents
Proficiency in property management software applications used by the Company (e.g. Appfolio), in order to retrieve reports, complete data analysis, and manage portfolio performance on key metrics
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information
Demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff
Knowledge of and experience in third-party, multi-family property management, including site-level experience, in order to effectively lead, direct, and supervise property operations, maintenance, resident satisfaction, marketing and sales, and overall portfolio performance
Employment history that demonstrates the application and usage of a sales, marketing, and customer service background sufficient to resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate effective advertising campaigns
Preferred
Master's degree in business, real estate, property management, marketing, or related field, and/or equivalent experience preferred
Benefits
Excellent Working Environment: Energetic, Ambitious, Passionate
Great Team Experience
Regular Team Building Activities
Free Community Event Entrance
Leadership Cultivation & Individual Development
Networking & Resources from External Partners
Opportunities of Rotation Among Departments & Locations
Company
Tripalink
Tripalink is a residential brand for student and working professionals driven by technologies.
Founded in 2016
201-500 employees
H1B Sponsorship
Tripalink has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (16)
2023 (7)
2022 (21)
2021 (4)
2020 (12)
Funding
Current Stage
Growth StageTotal Funding
$48MKey Investors
Calin SJG Fund,L.PK2VC
2022-03-15Series B
2021-11-17Series B· $30M
2019-08-06Series A· $10M
Leadership Team
D
Donghao Li
Founder & CEO
Recent News
Los Angeles Times
2024-05-20
Multi-Housing News
2023-12-20
2023-10-17
Company data provided by crunchbase