Lancaster Wings, Inc. ยท 4 months ago
Host/Cash/Greet - New Philadelphia
New Philadelphia, OH
Full-time
Onsite
New Grad, Entry LevelLancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, known for its fun, high-energy environment. They are seeking talented Hosts/Cashiers/Greeters to provide a friendly first impression, greet and seat guests, process orders, and ensure an exceptional guest experience in a team-centered atmosphere.
Restaurants
Responsibilities
Serving as a friendly and welcoming first impression to all guests that come through our front door
Greeting and seating walk-in guests in a friendly and timely manner
Receiving and confirming walk-in, telephonic, and online guest orders, including orders from third party vendors such as Doordash and Grubhub
Assembling takeout orders for guests and/or third-party delivery drivers with unparalleled accuracy
Informing servers or other team respective team members of any guest specific needs or special occasions
Serving as a menu knowledge expert in order to provide suggestions to guests based on preferences or requests
Upselling menu items to generate higher sales
Processing accurate and timely payments with integrity
Assisting Service Team in delivering food and providing drink refills to provide an over-the-top guest experience
Assisting Service Team in maintaining clean dining room/bar areas
Ensuring food safety standards are followed in accordance with local regulations
Successfully resolving conflicts or guest complaints as permitted by management
Maintaining a stocked and clean lobby and takeout area/workspace
Completing deep cleaning tasks as assigned
Generating positive working relationships with all team members, including the Servers and Heart of House
Additional duties as assigned by management
Qualification
Required
Reliability, dependability, and good work ethic
Prior front of house experience, preferably in a high volume, full-service restaurant
Basic food service, including proper and safe usage of appropriate restaurant equipment
Knowledge of proper sanitation, food safety and security procedures
Ability to maintain professional demeanor under pressure
Proficient understanding of food allergens
Ability to obtain a Food Handler Card
Personable and friendly personality and ability to communicate with guests
Strong understanding and delivery of excellent customer service and guest satisfaction
Knowledge of basic math functions and calculations involving currency
Strong interpersonal skills and the ability to work both independently and with others
Strong time management, organization, attention to detail, and multi-tasking skills
Ability to take direction and constructive feedback from both peers and management
Ability to lift and move up to 20 pounds
Ability to work at a fast pace and with high intensity while standing for an extended period of time
Benefits
Safe, drug-free environment
Void of discrimination or harassment
Company
Lancaster Wings, Inc.
Lancaster Wings Inc.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase