Jorie AI ยท 3 months ago
Client Success Director
Oak Brook, Illinois, United States
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expJorie AI is a fast-growing company specializing in Health Care Revenue Cycle Management, committed to superior customer service and AI automation technology. The Client Success Director will be responsible for shaping and executing the customer success strategy, ensuring client satisfaction, retention, and growth while leading a high-performing team and collaborating with various departments.
Artificial Intelligence (AI)Financial ServicesHealth CareHospital
Responsibilities
Develop and execute the customer success vision, strategy, and objectives in alignment with overall company goals
Collaborate with leaders to integrate customer success into all aspects of the business
Work closely with sales, product development, onboarding, marketing, product, and other departments to ensure seamless coordination, communication, and handoffs
Advocate for customer needs and insights within the organization
Implement best practices for delivering an exceptional customer experience throughout the entire customer lifecycle
Continuously assess and refine customer touchpoints to drive satisfaction and loyalty
Develop and nurture customer advocates to support marketing and sales efforts
Leverage customer testimonials, case studies, and success stories to enhance the company's reputation
Develop and implement strategies to reduce churn and increase customer retention
Identify opportunities for upselling and cross-selling to maximize customer lifetime value
Manage, recruit, and train a world-class customer success team
Foster a customer-centric culture, ensuring the team is motivated and equipped to deliver outstanding results
Utilize data and analytics to measure customer success metrics, track KPIs, and drive improvements in customer satisfaction
Qualification
Required
5+ years of experience in partner management, strategic partnership development, channel sales and client success or related roles
Ability to manage communication effectively at an executive / C-Suite level
Excellent verbal and written interpersonal and presentation skills
Strong project management and organizational skills
Skilled in account strategy, account planning, relationship strategy
Ability to work collaboratively with cross-functional teams
Proven track record of significantly growing existing accounts
Experience in developing, managing, and reporting KPIs for success measurement
Company
Jorie AI
Jorie AI: Advanced Automation is a fully end-to-end AI automated revenue cycle management technology company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jorie Healthcare
Jorie Healthcare Partners LLC
Tom Stirnaman
Channel Partner
Recent News
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