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NTT DATA North America · 13 hours ago

Customer Service Associate

United States

Full-time

Remote

New Grad, Entry Level

$15.50/hr - $15.50/hr

0+ years exp

NTT DATA North America is a global business and IT services provider specializing in digital, cloud, and automation solutions. They are seeking a Customer Service Associate to provide front-line phone customer service to policyholders and ensure customer satisfaction while handling inquiries related to life insurance and annuity policies.

ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims

Designated quiet area to complete calls while working from home

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers

Ensuring customer satisfaction and strive to meet service standards

A typical day will likely involve fielding between 75 to 100 calls

Communicating effectively and professionally with both internal and external customers to resolve questions and issues

Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team

Collaborating with management or other team members as appropriate to proactively address service issues and concerns

6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product

6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check

Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required

Remote Working And Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology

Technology

NTT DATA will provide a computer and headset for remote work

Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols

Failure to return equipment may result in collection actions and/or other consequences

Individuals must provide their own high speed internet access with speeds at or above 50 Mbps

A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location

Technical Performance and Issue Tracking

Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations

Remote employees must adhere to all technical support procedures and protocols

Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service

Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment

The workspace must be a permanent, unencumbered location used daily for work

Employees must work with minimal distractions that do not interfere with business operations or service delivery

Ideally, the workspace is isolated from other household members and used exclusively for job duties

Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service

Employees must work from the same location consistently unless prior approval is obtained

If a change in work location is necessary:

The new location must meet all Remote Workspace and Technology Requirements

Notification to NTT DATA Management is required before relocating

Qualification

Microsoft Windows PC applicationsCustomer service experienceInsurance industry knowledgeEffective communicationAttention to detail

Required

6 Months experience in an office environment

6 Months experience using a computer with Microsoft Windows PC applications

6 Months of Work from home environment

High school diploma or GED