Cordis ยท 4 months ago
Analyst II - IT Client Support (Santa Clara, CA)
Santa Clara, California
Full-time
Onsite
Mid Level
3+ years expCordis is a global leader in cardiovascular and endovascular technology, dedicated to saving lives and impacting millions. They are seeking a highly skilled IT Client Support Analyst II to provide comprehensive technical support to over 200+ end users, ensuring SLA compliance, managing IT inventory, and organizing IT workspaces.
Health CareHealth DiagnosticsMedical
Responsibilities
Provide Level II support for desktops, laptops, mobile devices (iPads, iPhones), and peripheral equipment
Troubleshoot and resolve issues related to Microsoft Office applications, Windows OS, Intune-managed devices, printers, and Teams/AV conference room equipment
Respond to and resolve tickets using ServiceNow or a similar ticketing system, while ensuring compliance with SLA targets
Perform computer imaging and deployment for new hires and hardware replacements
Maintain and organize local IT storage, equipment, and workspaces to ensure efficiency and cleanliness
Track and manage local IT inventory, including hardware and accessories
Support AV and conference room technology setup and troubleshooting
Assist with basic networking tasks such as port patching and troubleshooting network connectivity
Maintain accurate documentation for user support, hardware inventory, and standard operating procedures
Collaborate with other IT team members and escalate issues when necessary
Be on-call and provide occasional weekend or overtime support during upgrades or critical incidents
Qualification
Required
Minimum 3 years of experience in an IT support role
Associate's degree in Information Technology or related field, or equivalent certifications (e.g., CompTIA A+)
Company
Cordis
Cordis Corporation, a Johnson & Johnson company, has pioneered less invasive treatments for vascular disease.
1001-5000 employees
H1B Sponsorship
Cordis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2021-03-12Acquired
Leadership Team
Scott Drake
Chief Executive Officer
Recent News
2025-11-11
TeamBest Global Companies
2025-11-07
News-Medical.Net
2025-11-01
Company data provided by crunchbase