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EBizCharge · 4 months ago

Client Operations Associate

Irvine, CA

Full-time

Onsite

New Grad, Entry Level

EBizCharge is headquartered in Irvine, California, and specializes in developing integrated payment solutions for electronic payment processing. The Client Operations Associate will support the onboarding process of new clients, ensuring accurate documentation and providing assistance throughout the client’s experience.

FinanceInformation TechnologyMobilePaymentsSoftware

Responsibilities

Support in the onboarding process of new clients by taking virtual application calls and submitting documentation related to new accounts accurately and timely

Professionalism when handling phone calls, emails, and other correspondence

Prepare and send out agreements for signature

Enter and maintain all information correctly in Salesforce and various databases

Notify appropriate parties if impactful changes are requested by clients

Effectively multitask and manage their time efficiently

Follow up appropriately when needed to ensure accounts experience a high level of responsiveness, even if there is no substantive update or resolution to an outstanding item

Help clients dispute chargebacks by gathering all necessary documentation to prove it was a valid charge

Assist the Administration team with other duties as assigned

Collaborate with Senior Management and various departments such as Technical Support and Sales

Qualification

Microsoft ExcelMicrosoft WordMicrosoft OutlookCommunication skillsTeamworkSelf-starterWork ethic

Required

Bachelor's degree is highly preferred

Self-starter with the ability to learn fast and work independently as well as within a team

Good work ethic and flexible hours

Strong proficiency in Microsoft Excel, Word, and Outlook

Comfortable working with a wide variety of professionals

Must have strong communication skills

Benefits

100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.

Retirement 401(k) plan with company match.

Gym access, dry cleaners, car wash conveniently located within building.

Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Company

EBizCharge

EBizCharge is the leading all-in-one integrated payment platform that helps businesses facilitate electronic payment processing, enhance transaction security, and increase client profits.

Founded in 2005