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SageCor Solutions · 4 months ago

System Administrator Level 3 (NWG - 002)

Fort Meade, Maryland

Full-time

Onsite

Senior Level, Lead/Staff

15+ years exp

SageCor Solutions is a growing company providing comprehensive engineering services and system engineering expertise in high performance computing and large data analytics. The role of System Administrator Level 3 involves supporting, troubleshooting, and maintaining IT systems, while managing the system infrastructure and ensuring smooth operations of various devices and systems.

HardwareInformation TechnologySoftware

No H1B

Security Clearance Required

Responsibilities

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems

Manages IT system infrastructure and any processes related to these systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides support for the dispatch system and hardware problems and remains involved in the resolution process

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Qualification

UNIX operating systemsWindows operating systemsDoD 8570 complianceShell scriptingVM maintenanceNagios monitoringTechnical supportProblem resolutionSystem patchingCreating SOPsAnsible playbooksGIT proficiency

Required

Active TS/SCI w/ Polygraph required

Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required

Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree

DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher is required

Preferred

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware, applications and software integration