Apply on Employer Site

Amazon · 5 months ago

Data Center Operations Manager (Night Shift)

New Albany, Ohio, USA

Full-time

Onsite

Mid Level

$71K/yr - $158K/yr

4+ years exp

Amazon Web Services (AWS) is a leader in the world of data centers and is seeking a Data Center Operations Manager for the night shift. The role involves overseeing data center operations, managing a diverse team, ensuring service levels are met, and driving improvements in processes and technology.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators

Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations

Developing Career Paths for the employees and to make updates in our internal tools

Recruit and train data technicians to ensure appropriate staffing levels

Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics

Fast learn or act as the subject matter expert across all aspects in data center operations

Ensure all operational KPIs and metrics are being measured and met

Inspire and guide improvement in team process, technology innovation and automation

Manage Large Scale Events (outages) and act as the call leader

Manage and improve the work-flows and through-put for data centers operations

Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Maintain the on-call schedule coordinating absence and vacations

Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Qualification

People managementData center operationsNetworkingComputer hardwareLinux systems administrationTechnical writingProject managementWork prioritizationEffective communicationOrganizational skills

Required

A Bachelor's degree or 4+ years of professional or military experience in an IT related field

2+ years of experience managing people in a technical environment

2+ years of experience with Networking, or Computer hardware

Preferred

In-depth knowledge of Linux systems administration, Networking and knowledge of cabling best practices

In-depth hardware architectures knowledge and troubleshooting experience

Experience with system management tools and client/server environments

Technical writing experience and prior project management experience

Benefits

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.