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GC Services · 4 months ago

Help Desk Technical Support Specialist (South Korea)

Honolulu, HI

Full-time

Onsite

Entry, Mid Level

2+ years exp

GC Associates USA (GCA) is currently seeking a Help Desk Technical Support Specialist to provide support to the US Army Reserve 9th Mission Support Command (MSC) in Hawaii. The role involves managing C4IM missions and providing direct support for network functions, ensuring seamless operations and mission command sustainment for USAR units in the Pacific.

Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Providing IT support service troubleshooting both hardware and software issues in mixed environments that include workstations & laptop (SIPR, NIPR, CENTRIX, STAMIS, etc.)

Supporting services for mobile devices

Assisting with A/V equipment

Managing Active Directory

Utilizing OS delivery methods (Altiris Deployment Solution, SCCM, etc.)

Implementing a Tiered Help Desk approach

Using work ticket tracking solutions (Altiris Help Desk, Remedy)

Providing networking support

Supporting VTC operations

Qualification

IT support experienceActive DirectoryNetworking supportOS delivery methodsWork ticket trackingVTC supportIAT Level IITroubleshooting hardwareTroubleshooting softwareTiered Help Desk approachA/V equipment supportMobile devices support

Required

2-4 years of experience providing IT support service troubleshooting both hardware and software issues in mixed environments that include Workstations & laptop (SIPR, NIPR, CENTRIX, STAMIS, etc.)

Services mobile devices

A/V equipment

Extensive working knowledge of Active Directory

OS delivery methods (Altiris Deployment Solution, SCCM, etc.)

Tiered Help Desk approach

Work ticket tracking solutions (Altiris Help Desk, Remedy)

Networking support

VTC support

IAT Level II (per DoD 8570.1)