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GC Services · 4 months ago

Help Desk Manager

Honolulu, HI

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

GC Associates USA is currently seeking a Help Desk Manager to support the US Army Reserve 9th Mission Support Command. The role involves managing C4IM support services and ensuring high service level agreements while providing IT support and troubleshooting in various environments.

Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Providing IT support services

Troubleshooting both hardware and software

Utilizing tiered Help Desk approach

Work ticket tracking solutions (Altiris Help Desk, Remedy)

Ensuring high service level agreement (SLA)

Troubleshooting in mixed environments (SIPR, NIPR, CENTRIX, STAMIS, etc.)

Managing servers

Handling mobile devices

Managing A/V equipment

Working with Active Directory

Using OS delivery methods (Altiris DS, SCCM, etc.)

Troubleshooting USARC specific applications servers (RCAS, RLAS, DMO)

Troubleshooting command specific applications (ITRS, iPerms, DTS)

Qualification

Help Desk ManagementIT Support ServicesTroubleshootingActive DirectoryWork Ticket TrackingIAT Level IIPersonnel ManagementMixed Environment TroubleshootingOS Delivery MethodsUSARC ApplicationsCommand Specific Applications