Sagility ยท 4 months ago
Vice President Client Services
United States
Full-time
Remote
Director/Executive
15+ years expSagility is a company that combines technology and healthcare expertise to enhance client services and member experiences. The Vice President of Client Services will lead the global client services function, ensuring client satisfaction and success while managing a diverse team and aligning strategies with the company's growth objectives.
BillingConsultingHealth CareTechnical Support
Responsibilities
Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives
Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets
Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values
Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements
Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships
Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations
Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability
Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients
Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives
Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation
Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals
Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors
Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships
Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services
Qualification
Required
Bachelor's degree in business administration, healthcare management, or a related field
15+ years experience in related field. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred
Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution
Demonstrated success in leading and developing high-performing teams across multiple regions
Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts
Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships
Excellent problem-solving and conflict resolution abilities, with a customer-centric approach
Proficiency in CRM software and other relevant tools
In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices
Preferred
Prior hospital experience and/or Revenue Cycle outsourcing vendor experience
Benefits
Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
Flexible Spending Account
Life Assistance Program
401K with employer contribution
PTO and Sick Time
Tuition Reimbursement
Company
Sagility
Sagility is a technology and a transformation company that provides BPM services for healthcare centers.
10001+ employees
H1B Sponsorship
Sagility has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-11-12IPO
2021-01-01Acquired
Leadership Team
Ramesh Gopalan
Group Chief Executive Officer
Recent News
Business Standard India
2025-12-11
Business Standard India
2025-11-14
Company data provided by crunchbase