NLX · 5 months ago
Sr Account Executive, Retail
United States
Full-time
Remote
Senior Level
$130K/yr - $150K/yr
5+ years expNLX is a startup building a conversational AI technology platform aimed at transforming business interactions. They are seeking a Senior Account Executive to lead sales efforts in the retail sector, converting qualified leads into long-term customers by delivering tailored solutions that address industry challenges.
Artificial Intelligence (AI)Customer ServiceMachine LearningSaaS
Responsibilities
Spearhead the Retail Vertical: Develop and execute a strategic go-to-market plan to establish NLX as the premier conversational AI partner for medium and large enterprise retailers
Engage Retail Leadership: Leverage your network and expertise to build relationships with VPs and Directors across Customer Experience (CX), E-commerce, Contact Center Operations, and Digital Transformation within target accounts
Architect Enterprise Solutions: Conduct sophisticated discovery to diagnose critical business pains and architect compelling, ROI-driven solutions that involve conversational AI. Examples could be order status (WISMO), return authorizations (RMA), inventory checks, and personalized shopping assistance
Deliver Executive-Level Demos: Present bespoke demonstrations that resonate with a retail executive audience, clearly articulating the business value and impact on KPIs like customer satisfaction (CSAT), cost-per-contact, revenue-per-contact, and others
Command the Deal Cycle: Masterfully navigate complex procurement processes, lead multi-threaded negotiations with senior stakeholders, and build consensus to close large, multi-year contracts
Develop Strategic Account Plans: Create and maintain detailed plans for your target accounts, mapping organizational structures, identifying key influencers, and defining your path to revenue
Crush Your Number: Consistently exceed your sales quota by building a robust, high-value pipeline and managing it with precision and accurate forecasting in our CRM
Qualification
Required
5-7+ years of quota-carrying experience selling complex B2B software (SaaS, PaaS) solutions
A non-negotiable, proven track record of selling directly to and closing deals with Mid-Market and Enterprise retail organizations
Demonstrable experience selling to leadership within Customer Experience (CX), Contact Center, or E-commerce departments
You come to the table with a strong, existing network of contacts within the retail industry
Bachelor's degree or equivalent, compelling work experience
Retail Industry Fluency: You deeply understand the operational and financial drivers of retail businesses and can confidently discuss industry trends and challenges with executives
Executive Presence: You are polished, articulate, and credible, capable of commanding a boardroom and building rapport with senior leadership
Value-Based Selling Master: You excel at quantifying business value, building powerful ROI models, and linking technology solutions to tangible financial outcomes
Mastery of Complex Sales: You are an expert in methodologies like MEDDICC/MEDDPICC and have a proven system for navigating enterprise sales cycles
Hunter Mentality: You possess a proactive, self-starter mindset and are skilled at creating opportunities, not just managing inbound interest
Preferred
SaaS/Growth Company Experience: Recent experience in the last 3 years in SaaS or growth companies, selling to prospects unfamiliar with your brand and successfully creating demand in new markets
A Passion for Technology: Particularly AI, with the ability to quickly learn and adapt to new tech solutions
Company
NLX
NLX offers platform for automating customer experiences across channels with advanced AI and language models.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$21.6MKey Investors
Cercano ManagementComcast NBCUniversal LIFT LabsIAG Capital Partners
2024-02-26Series A· $12M
2023-06-27Seed
2022-12-23Seed· $4.6M
Leadership Team
Vlad Papancea
Co-Founder & CTO
Brian Dawson
Head of Business Development
Recent News
Business Insider
2025-11-04
2025-08-15
Company data provided by crunchbase