Murgado Automotive Group · 4 months ago
Internal Automotive Service Advisor
Foothill Ranch, CA
Full-time
Onsite
Entry, Mid Level
$100K/yr - $200K/yr
2+ years expMurgado Automotive Group, through its dealership Mercedes-Benz of Foothill Ranch, is dedicated to providing a luxury service experience that aligns with the Mercedes-Benz brand. The Automotive Service Advisor will serve as the primary point of contact for customers, assisting them with their vehicle's maintenance and repair needs while ensuring a seamless service experience.
AutomotiveTransportation
Responsibilities
Greet customers warmly and listen to their vehicle concerns and needs
Advise customers on the required repairs and recommend additional maintenance services to ensure optimal vehicle performance
Provide accurate cost estimates and timelines for vehicle repairs and services
Communicate directly with technicians to ensure vehicle repairs are completed efficiently and correctly
Maintain detailed records of services and customer interactions
Ensure customers are informed of their vehicle's progress throughout the service process
Foster a trusting relationship with customers by delivering exceptional customer service and addressing concerns promptly
Perform quality checks on completed repairs and ensure customer satisfaction before the vehicle is returned
Follow up with customers to ensure they are satisfied with their experience and encourage repeat business
Qualification
Required
2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands
Strong knowledge of vehicle repair and maintenance services
Excellent communication skills, both written and verbal
A proven ability to explain technical information to customers in a way that is easy to understand
Exceptional organizational skills and attention to detail
Strong sales and upselling abilities
Ability to multitask and thrive in a fast-paced environment
A valid driver's license with a clean driving record
Preferred
Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.)
Benefits
Comprehensive benefits package, including medical, dental, and vision insurance.
401(k) plan with company match.
Paid time off, holidays, and vacation days.
Opportunities for career growth within the Murgado Automotive Group.
Ongoing training and development to keep you updated with the latest automotive technologies.
Employee discounts on vehicles, services, and parts.
Company
Murgado Automotive Group
Murgado Automotive Group is one of America’s most exciting automotive groups, where you will find an extensive selection of Audi, Alfa Romeo, Bentley, BMW, Buick, Cadillac, Ferrari, GMC, Honda, Infiniti, Mazda, Mercedes-Benz Luxury Pre-Owned, Porsche, Volkswagen & a wide variety of Certified pre-owned vehicles.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Schoonover
Chief Financial Officer
Alex Andreus
Chief Operating Officer
Company data provided by crunchbase