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White Plains Hospital · 5 months ago

EPIC Application Analyst (Op Time)

White Plains, NY

Full-time

Hybrid

Mid Level

$91K/yr - $136K/yr

3+ years exp

White Plains Hospital is a recognized leader in healthcare, known for its exceptional culture and commitment to patient care. They are seeking an Epic Application Analyst responsible for the design, build, testing, validation, and support of the OpTime/Anesthesia modules, enhancing integrated workflows and client service.

Health CareHealth DiagnosticsMedical

Comp. & Benefits

Responsibilities

Understand and adheres to the WPH Performance Standard, Policies and Behaviors

Perform design, build, testing, maintenance, and support of Epic OpTime/Anesthesia modules, including third party integrations. Understanding of third-party integrations and vendor relationship management is a must (ie. SPM, TrackCore, etc.)

Provide timely, effective, and professional customer support by troubleshooting and managing reported issues as they arise until resolution

Execute assigned projects and tasks within the specified timeframe and on budget

Proactively monitor and evaluate the operational workflow that is applied to the system; assist with identifying areas of optimization and providing recommendations for improvement

Collaborate with end-users to gather and interpret user requirements to assist with designing and proposing optimal solutions

Facilitate IT rounding meetings with department for service line initiatives, ticket prioritization, project updates, etc

Act as a liaison to the end-user for vendor support or Montefiore Einstein Technology support as needed to assist with complex issues until resolution

Perform coordination of vendor activities including device integration testing, hardware or software installation, etc

Execute system changes in accordance with IT Change Management Process; including creating test plans and documenting all outcomes of testing; obtaining appropriate approvals, etc

Provide daily (and go-live) end-user support and training on EPIC applications, modules, and functionality

Write and maintain accurate documentation of workflow for supported Epic applications; and disseminate material to users

Create reports utilizing report-writing tools

Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities

Performs all other related duties assigned

Qualification

Epic CertificationApplication testingThird-Party integrationClinical experienceBusiness experienceCustomer serviceCommunicationProject management

Required

Bachelor's degree preferred

3+ years of application-related experience

Epic Certification Required in OpTime (Anesthesia Cert is a plus)

Application testing experience

Third-Party integration experience

Related clinical or business experience

Understand and adheres to the WPH Performance Standard, Policies and Behaviors

Perform design, build, testing, maintenance, and support of Epic OpTime/Anesthesia modules, including third party integrations