Subaru South Charlotte ยท 5 months ago
Service Writer
Pineville, NC
Full-time
Onsite
New Grad, Entry LevelSubaru South Charlotte is a dealership committed to delivering top-tier service experiences in the automotive industry. They are seeking a detail-oriented Service Writer to serve as a vital link between customers and technicians, ensuring clear communication and customer satisfaction throughout the service process.
Automotive
Responsibilities
Greet customers warmly and check them in for service appointments
Accurately document customer concerns and vehicle issues on repair orders
Communicate with technicians to understand diagnosis, timelines, and recommended repairs
Present repair estimates to customers clearly and professionally, answering questions and gaining approvals
Keep customers updated throughout the repair process and notify them of any delays or additional work needed
Coordinate vehicle delivery and ensure satisfaction with completed services
Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders
Help maintain a clean, organized, and welcoming service lane
Qualification
Required
Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)
Excellent communication and interpersonal skills
Strong organizational skills with attention to detail
Ability to multi-task in a high-volume environment
Valid driver's license and clean MVR
Positive, team-focused attitude
Preferred
Familiarity with dealership management software (CDK experience a plus)
Basic mechanical knowledge and interest in the automotive industry
Benefits
401(k) Plan with Match
Health, Dental & HSA Options
Holiday Bonus Program
Employee Discounts on service, parts, and vehicles
Paid Training & Career Development
Company
Subaru South Charlotte
Subaru South Charlotte is conveniently located off I-485, we are minutes from anywhere in town.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase