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Wealth Enhancement · 3 hours ago

Client Service Associate

Queensbury, NY

Full-time

Onsite

Mid Level

$50K/yr - $60K/yr

3+ years exp

Wealth Enhancement is an independent wealth management firm dedicated to enriching the lives of clients through personalized financial planning. The Client Service Associate will act as a liaison between clients and Financial Advisors, managing client experiences and financial paperwork.

Financial ServicesRisk ManagementWealth Management

Responsibilities

Support Senior Vice President and their clients by leading and implementing the client service model

Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers

Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc

Ensures accurate completion of prospect / new client paperwork/set up

Maintains (CRM) database and client files (Filing, copies, data input)

Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors

Record incoming assets to the appropriate blotting tool

Learn Company product suitability guidelines, financial operational processes, and financial sales processes

Support client service functions for all teams as requested

Qualification

Customer service experienceSeries 7 licenseSeries 66 licenseFinancial administrationMicrosoft OfficeSalesforceE-MoneyGMIB AnnuitiesAnnuity Order EntryInterpersonal skillsCommunication skillsAttention to detailProblem-solving skills

Required

4-year degree preferred

3+ years of customer service /administrative experience is needed

Financial administration experience is a plus

Series 7 and 66 or 7, 65 and 63 licenses

Strong interpersonal skills required to develop team and client relationships

Professional presence and communication skills

Strong attention to detail and process

Good problem-solving skills, ability to work with deadlines and prioritize work

Proficient with Microsoft Office

Preferred

Salesforce experience a plus

E-Money experience is a plus

Experience with GMIB Annuities is a plus

Experience with Annuity Order Entry/Annuity Net Systems is a plus

Benefits

Training and professional development

Medical, dental and vision coverage (Available to employees and their families)

Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

Life and AD&D insurance – employer paid and voluntary options

Short-term and long-term disability, workers compensation – employer paid

401k with match and profit sharing

Wellness programs and resources

Voluntary benefits, including pet insurance

18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

12 paid holidays each year (10 pre-determined and 2 floating days)

Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Company

Wealth Enhancement

In 1997, four advisors sharing an office space discovered they also shared an essential belief: The financial services industry needed a new and better way to provide advice to clients—one that would help relieve stress from their clients’ financial lives.

Founded in 1997

Plymouth, Minnesota, USA

1001-5000 employees