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Penn Medicine, University of Pennsylvania Health System · 4 months ago

Patient Services Coordinator - Cancer Ctr VF

Berwyn, PA

Full-time

Onsite

Mid Level

3+ years exp

Penn Medicine is dedicated to providing high-quality care, conducting innovative research, and educating future leaders in medicine. The Patient Services Coordinator will assist in maintaining a patient-focused environment, support the delivery of care, and oversee daily operations while ensuring compliance with regulatory standards.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, etc)

Manage the day-to-day planning, operations and problem solving for assigned areas – ensure daily schedule, staffing needs, and performance metrics are met. Communicates changes appropriately

Develops and maintains APM templates and master schedules

Oversight of AHIQA. Runs regular financial reports and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges

Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews

Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management

Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations

Assists staff in resolving difficult patient situations or complaints

Participates in the interviewing process and oversees the training of new hires

Perform surgery scheduling, as needed/required by the practice

Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience

As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR

Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments

Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures

Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise

Issues referrals and obtains pre-authorizations for patients as required and as per protocol

Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral

Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols

Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations

Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges

Orders supplies for the office and generates front-end process reports as requested

Coordinates clinical and administrative aspects of the new patient scheduling encounter

Perform within the expected outcome of the Automated Call Distribution (ACD) environment

Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration

As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling

Qualification

EMR trainingMedical office experiencePatient schedulingInsurance knowledgeCustomer serviceCommunication skillsProblem solvingTeam collaboration

Required

H.S. Diploma/GED and 3+ years Medical office experience

Must successfully complete/pass EMR training/tests

Preferred

Associate's Degree or Bachelor's Degree preferred

Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees