Zendesk · 3 days ago
Staff Finance Solution Architect
Austin, TX
Full-time
Hybrid
Lead/Staff
$161K/yr - $241K/yr
10+ years expZendesk is a company dedicated to enhancing customer service experiences. They are seeking a seasoned Staff Solution Architect to lead the design and implementation of scalable financial systems, focusing on Order to Cash and Record to Report processes, while collaborating with various stakeholders to align solutions with business goals.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Lead the end-to-end solution architecture for Order to Cash and Record to Report capabilities, including billing, invoicing, revenue recognition, and financial close processes for seat-based and usage-based monetization models
Collaborate with business stakeholders, finance, sales, IT, and external vendors to gather requirements and translate them into robust, scalable architecture designs
Drive ERP system implementations and integrations with ancillary billing and invoicing solutions to create seamless, automated workflows
Establish architectural standards, best practices, and governance around financial operations systems
Mentor and guide solution architects, developers, and analysts to ensure alignment with the overall architecture vision and business objectives
Assess emerging technologies, tools, and trends to continually enhance the Q2C and R2R processes
Participate in strategic planning, roadmap development, and risk mitigation activities related to financial systems architecture
Qualification
Required
10+ years of experience in solution architecture, with a strong focus on Quote to Cash and Record to Report processes
Proven expertise in billing and invoicing systems, ERP implementations (e.g., SAP, Oracle, NetSuite), and financial operations transformations
Deep understanding of end-to-end financial processes including order management, revenue recognition, accounts receivable, general ledger, and financial close
Strong leadership skills with experience guiding cross-functional teams and managing complex integrations
Excellent communication and stakeholder management abilities, capable of bridging technical and business perspectives
Familiarity with relevant compliance standards and financial regulations
Bachelor's degree in Computer Science, Information Systems, Finance, or related field; advanced degree preferred
Preferred
Relevant certifications (e.g., TOGAF, ITIL, ERP-specific) are a plus
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
CTO
Recent News
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2026-01-06
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