Blackhawk Network · 1 day ago
Customer Service Agent
Reno, NV
Full-time
Onsite
New Grad, Entry LevelBlackhawk Network is a leader in global branded payment technologies, seeking qualified Customer Service Agents to support both business and consumer customers. The role involves providing a full range of customer services through phone, email, and chat interactions while utilizing multiple computer programs.
E-CommerceFinanceFinancial ServicesPayments
Responsibilities
Answer inbound calls/emails
Handle customer problems and questions using multiple computer programs
Create service tickets for issues
Following up with customers within specified timeframes with resolutions/updates via outbound calls/email
Work on special projects as needed
Qualification
Required
Customer service oriented, positive attitude
Professional demeanor and courteous phone etiquette
Good problem solving capabilities & written and verbal communications
Self-motivated, ability to multi-task, detail oriented
Ability to organize and prioritize time effectively
Type 30 WPM; proficient in MS Office applications
Must be able to work in a call center environment
Work shifts range from 4am – 10pm PST, Sun - Sat including holidays
Reliable means of transportation
Background check and drug screen required. Drug screen does not screen for marijuana based on Nevada State Law
Benefits
3 weeks’ paid vacation in the first year of service
6 Sick Days
11 paid holidays
Medical, dental, vision, 401K, Flexible Spending, Short and Long-Term Disability offered as well as Life Insurance
Company
Blackhawk Network
Blackhawk Network, Inc. provides prepaid and payments products in the United States and Canada.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Blackhawk Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (24)
2023 (37)
2022 (53)
2021 (37)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-01-01Post Ipo Equity
2013-04-19IPO
Leadership Team
Ron Pragides
Vice President of Engineering
Nik Sathe
Chief Product and Technology Officer
Recent News
EIN Presswire
2025-12-03
Business Wire
2025-12-03
Company data provided by crunchbase