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Children's Hospital of The King's Daughters · 2 weeks ago

Scheduling Coordinator II (Surgery & Procedures)

Norfolk, VA

Full-time

Onsite

Entry Level

1+ years exp

Children's Hospital of The King's Daughters is seeking a Scheduling Coordinator II to manage complex surgical and procedural schedules. This role involves coordinating with various stakeholders, ensuring proper documentation, and validating insurance authorizations for efficient office operations.

ChildrenHealth CareHospital

Responsibilities

Schedules complex surgical and/or special procedures for multiple surgeons and/or providers according to department protocols and procedures; accurately completes surgical checklist to ensure procedure is scheduled correctly

Collaborates with other surgical/specialty areas and appropriate hospital departments as needed for routine, special and complex cases; communicates in a timely and accurate manner with the OR to schedule case appropriately

Meets with patients and families regarding patient surgical and/or procedural information; communicates required preparations and makes necessary arrangements prior to procedure

Discusses and coordinates financial arrangements including potential out of pocket costs for self-pay accounts

Completes accurate documentation of informed consent with patients and families for surgeries and procedures

Confirms insurance provider and obtains surgical authorizations, communicating to appropriate parties as needed

Communicates with surgeons and providers to clarify procedures and/or any special considerations; communicates with surgical vendors to ensure appropriate equipment is present for surgical / procedural case

Reviews patient’s medical record to appropriately code surgical and/or nonsurgical procedures

Develops and inputs data, notes, and/or special instructions into the electronic medical record

Provides clerical, administrative, and project management functions for the service area

Explores and identifies opportunities for improvements; recommends enhancements to improve workflow and office processes

May provide training and guidance to less experienced scheduling coordinators and new employees as directed

May provide back up support to the front desk when necessary

Performs other duties and specialized tasks as assigned

Qualification

Medical terminology ICD-10Scheduling softwareInsurance validationElectronic medical record systemsClerical skillsInterpersonal skillsProject management

Required

Experience working with health insurance companies

High school diploma or equivalent required

One to two years of experience in the medical field and/or training as Medical Assistant, Medical Office Assistant, or Medical Administrative Assistant (MA, MOA, MAA) or similar medical training (i.e. Medical Coding Training)

Excellent interpersonal skills necessary in order to communicate effectively with internal and external contacts

Demonstrated ability to effectively gather and exchange information utilizing proper grammar, spelling, and punctuation

Must be able to coordinate multiple schedules based on individual preferences and guidelines

Must be able to sort and file materials correctly by alphabetical or numeric systems

General computer proficiency required, including the ability to utilize electronic medical record systems, utilize multiple computer applications and scheduling software, and maintain updated schedules

Knowledge of medical/surgical office procedures, medical terminology ICD-10 and third party payer processes

Preferred

Certification as a professional medical coder

Company

Children's Hospital of The King's Daughters

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Children’s Hospital of The King’s Daughter’s (CHKD) Health System operates Virginia’s only freestanding, full-service children’s hospital and its pediatric practices, multi-service health centers, and urgent cares throughout southeastern Virginia and northeastern North Carolina.

Founded in 1961

Norfolk, Virginia, USA

1001-5000 employees