The RealReal · 2 weeks ago
Associate Director, Merchandising Attribution Strategy & Operations
Syracuse, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$150K/yr - $175K/yr
10+ years expThe RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. The Associate Director, Merchandising Attribution Strategy & Operations will lead efforts to define and optimize product attribution, enhancing customer experience and driving business outcomes.
E-CommerceFashionLifestyleMarketplace
Responsibilities
Align attribution strategy with merchandising objectives, customer behavior, and market standards
Serve as the key point of connection between Site Merchandising, Pricing, Category Merchants, and Operations
Identify gaps in models, current tools, or processes and lead cross-functional initiatives to address them
Work closely with Pricing & Analytics teams to identify value-driving attributes and promote strategies to increase coverage
Partner with Tech and Analytics to recommend opportunities backed by data to deliver business impact
Oversee the execution of attribution across automated and manual workflows, ensuring consistency and accuracy
Collaborate with operations to improve process efficiency and solve for data and flow discrepancies
Track coverage across key attributes like size, fit, and measurements
Build and maintain dashboards to track attribution fill rates, accuracy, SLA adherence, and business impact
Leverage internal data in tandem with customer contacts and sentiment to address issues holistically
Use insights to make informed recommendations and set performance targets
Partner with Operations to establish and lead a comprehensive QC strategy that ensures long-term accuracy and consistency by efficiently highlighting areas of opportunity
Continuously optimize quality assurance processes for both internal and offshore teams
Develop and maintain a centralized attribution playbook in partnership with Merchandising teams
Define category and brand-specific standards to ensure consistency across the product catalog
Qualification
Required
10+ years of experience in merchandising operations, site experience, product content management, or related fields (e-commerce strongly preferred)
Proven ability to lead complex, cross-functional initiatives with measurable business impact
Strong analytical skills with experience building reporting tools and using data to influence strategy
Ability to use data to tell a story for multiple stakeholder levels, inclusive of executives
Experience managing process optimization and implementing scalable operational solutions
Excellent collaboration, communication, and stakeholder management skills
Benefits
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Company
The RealReal
The RealReal is an online marketplace for authenticated and consigned luxury goods.
1001-5000 employees
H1B Sponsorship
The RealReal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (10)
2022 (14)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$356.87MKey Investors
GreyLion CapitalGreat Hill PartnersGreenspring Associates
2019-06-28IPO
2019-03-01Series H· $70M
2018-07-25Series G· $115M
Leadership Team
Rati Levesque
President & CEO
Frank Zhu
Chief Analytics Officer
Recent News
2026-01-14
headline.com
2026-01-14
Company data provided by crunchbase